Asst Reservation Manager

7 months ago

กรงเทพมหานคร, Thailand Hilton Full time

Asst Reservation Manager

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Assistant Reservations Manager is responsible for the accurate recording and processing of reservations and the maximization of room sales through pro-active selling and up-selling techniques.

**What will I be doing?**

As the Assistant Reservations Manager, you will be responsible for performing the following tasks to the highest standards:

- Make sure all team members finish the Hilton University courses and pass the test.
- Organize regular trainings to make sure team members are familiar with hotel product knowledge and activities, as well as the service standards and requirements.
- Assist the Commercial Director / Revenue Manager to finish the hotel budget and forecast.
- Maximize room sales and revenue for the hotel, up-selling as the highest priorities.
- Check daily all new reservations, cancel or change reservations, making sure information is passed to the respective departments correctly.
- Check daily 3-5 arrival guests or groups, making sure that the guest information, requirements and price information is correct.
- Always maintain a sales attitude, not losing any sales opportunity in the hotel.
- Develop the Reservations and Group & Tour teams to maximize revenue on all enquiries.
- Focus on any change from main guest sources and market, reporting trend changes to the Revenue Manager and Commercial Director.
- Make sure that all commissions are correct and follow up promptly.
- Make sure that all rejected business is filed by reason.
- Ensure that all correspondence has been filed accordingly, with correct and updated information.
- Comply with hotel credit policies and make sure to forecast revenue.
- Comply to setting rooms supply and price control.
- Maintain and update guest information and sales data by the Reservations procedure.
- Sustain high level guest service standards.
- Ensure that all input information is correct.
- Keep close attention to team members' requirements, including attention to every team member's workload and duties to fulfil operation needs.
- Maintain clean and tidy work areas at all times.
- Comply with all company policies related to reservations.
- Comply with all systems and procedures laid down by the hotel.
- Prioritize quality of reservations.
- Strictly follow brans standards.
- Ensure that all team members have a complete understanding of and adhere to the hotel's team member rules and regulations.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

**What are we looking for?**

An Assistant Reservations Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Hospitality: We are passionate about delivering exceptional guest experience.
- Integrity: We do the right thing all the time
- Leadership: We are leaders in industry and our communities
- Teamwork: We are team players in everything we do
- Ownership: We are owners of our actions and decisions.
- Now: We operate with a sense of urgency and discipline
- University graduate.
- Minimum 4 years of experience in a similar capacity with international chain hotels.
- Excellent command of written and spoken English and Chinese language to meet business needs.
- Good communication, organizational and interpersonal skills.
- Able to work under pressure and deal with stressful situations during busy periods.
- Knowledgeable and skilled in crisis management.

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable h

  • Asst Reservation Manager

    7 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservation Manager

    2 weeks ago

    กรุงเทพมหานคร, Thailand Crowne Plaza Hotels & Resorts Full time

    **Reservation Manager** We’re searching for Reservation Manager to oversee the reservation department, ensuring efficient and effective management of room reservations and booking processes. With strong leadership skills, strategic thinking, and a customer-centric approach, you lead a team of reservation agents in providing exceptional service, maximizing...

  • Reservations Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Aman Group Sarl Full time

    Reservations Manager - Bangkok, Thailand - Sales & Marketing - 2197 - Aman Nai Lert **Job Description**: **POSITION OVERVIEW** **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we...

  • Reservation Manager

    3 months ago

    กรุงเทพมหานคร, Thailand HSH Group Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Manager who are supervising Reservation department and liaising with all other departmental managers as well with the accurate recording/processing of group reservations and maximization of room sales through proactive selling techniques - Work for a prestigious hotel...

  • Reservation Manager

    2 months ago

    กรุงเทพมหานคร, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Reservations Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Aman Group Sarl Full time

    Reservations Manager - Bangkok, Thailand - Sales & Marketing - 2197 - Aman Nai Lert **Job Description**: **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique...

  • Reservations Manager

    8 months ago

    กรุงเทพมหานคร, Thailand Aman Full time

    Aman: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and...

  • Reservations Manager

    2 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24190206 **Job Category**Reservations **Location**W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand, 10500 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides...

  • Reservation Manager

    7 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Reservation Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Reservation Manager

    7 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...

  • Reservations Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24200416 **Job Category**Reservations **Location**Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...

  • Asst Executive Floor Manager

    3 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Asst Executive Floor Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels...

  • Asst Executive Floor Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Asst Executive Floor Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels...

  • Cluster Reservations Manager

    7 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24043353 **Job Category** Reservations **Location** Courtyard Bangkok Sukhumvit 20, 10 10/3 Soi Sukhumvit 20, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related...

  • Assistant Reservation Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Assistant Reservation Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton...

  • Cluster Reservation Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Cluster Reservation Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels...

  • Reservations Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Marriott International, Inc Full time

    **Job Number** 24086810 **Job Category** Reservations **Location** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservation Supervisor

    6 months ago

    กรุงเทพมหานคร, Thailand HSH Group Full time

    Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Supervisor who has a genuine passion for supporting our Reservation team. - Work for a prestigious hotel in Bangkok. - Learn and grow within a strong Sales & Marketing - Favorable remuneration package **Responsibilities** - Oversee the reservation team's operations,...

  • Reservations Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Discova Full time

    **Job no**: 520314 **Brand**: Discova **Work type**: Full time **Location**: Bangkok, Thailand **Categories**: Wholesale & Product **Reservations Manager** **About the opportunity** Join our dynamic reservation leadership team, where you'll spearhead a high-performing team of Discovians dedicated to delivering exceptional service to our overseas...

  • Asst Sales Manager

    7 months ago

    กรุงเทพมหานคร, Thailand Hilton Full time

    Asst Sales Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...