Reservations Manager

3 weeks ago

กรงเทพมหานคร, Thailand Aman Group Sarl Full time

Reservations Manager
- Bangkok, Thailand
- Sales & Marketing
- 2197
- Aman Nai Lert

**Job Description**:
**POSITION OVERVIEW**
**AMAN**

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and experiences few are privy to. We live by the ‘Aman way of life’ - a mindset shared by our guests and employees which creates a lifelong sense of belonging driven by our values of:
Invest in individuality - fostering an environment where each person can push boundaries, take risks and challenge norms.

Nurture pathfinder spirit - exploring experiences, opportunities and locations which transform into new exciting ventures.

Act like owners - taking the charge, leading by example and an immense sense of pride in their work.

Celebrate communities - ensuring that every member of our community is looked after and nurtured in a compassionate, respectful and collaborative manner.

If this sounds like you and you share our values, then you may find that your natural home lies with Aman. Talk to us about aligning your passion with our opportunities.

**LOCATION**

This position is located at Aman Nai Lert Bangkok, Thailand.

**KEY INTERNAL RELATIONSHIPS**
- Interaction with the reservation executives, supervisors and director
- Positive relationships with resort sales, front office and reservations teams
- Build relationships with the guests and trade partners to drive incremental business and achieve targets

**RESPONSIBILITIES** KEY RESPONSIBILITIES**

Close sales through forethought and strategic planning working with a leading team
- Seek opportunities, actively to drive revenue and conversion
- Understand the competitive markets through analysis of trends and data and build a strategic approach to manage trends
- Develop the Reservations Team to ensure the constant delivery of excellent Guest and customer service
- Identify and recruit talent and train
- Ensure the team maintains the reservations systems and the data accuracy across all systems
- Ensure the teams follow the implemented SOPs
- Review SOPs and make suggestions to improve
- Ensure the team rosters are well balanced. Prepare team rosters
- Manage pre-opening resort reservations activities. Plan and discuss with management on suitable approach
- Conduct daily team briefings. Team briefings should include product updates, operational improvements, and targets achievements
- Prepare reports on request by the management. Prepare periodic reports which include daily statistics, sales prospects, hotel occupancy and availability and production reports
- Tracking daily trends of reservation calls and monitoring agents on call quality and salesmanship
- Be the reservations resource for the hotel on all Reservations issues
- Identify opportunities to increase upsells
- Establish and maintain good relations with property reservations and front office teams
- Ability to setup processes / build SOPs / refine existing SOPs
- Ability to speak & write foreign languages other than English is a valuable advantage Be self-motivated, results oriented, proactive, and driven to adapt and adopt to improve, mentor and grow a team of highly skilled individuals
- Monitor upselling policy and procedures and drive incremental revenue
- Training reservations-related Team Members
- Tracking daily trends of reservation calls and monitoring agents on call quality and salesmanship
- Be the reservations resource for the hotel on all Reservations issues
- Identify opportunities to increase upsells
- Establish and maintain good relations with property reservations and front office teams

**QUALIFICATIONS**
- A degree in hotel and hospitality management
- Excellent communication skills, both written and verbal
- Excellent leadership skills
- Minimum 5 years’ experience in hospitality reservations management
- Experience in Opera PMS / ORS
- Excellent skills in Microsoft office packages. MS-Excel wizards are valued
- Excellent interpersonal and communication skills
- Ability to work in a challenging environment with high deliverability and to perform with mínimal supervision
- Ability to drive the team to achieve revenue targets and excellence in reservations quality
- Ensure reservations made are processed according to established policies and procedures
- Ability to setup processes / build SOPs / refine existing SOPs
- Ability to speak & write foreign languages other than English is a valuable advantage
- Be self-motivated, results oriented, proactive and driven to adapt and adopt to improve, mentor and grow a team of highly skilled individuals

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