IT Support

6 months ago


กรงเทพมหานคร, Thailand PRTR Full time

Our client is Healthcare.
- Monitoring and keeping the service level agreed with the business, for Onsite support (Incidents and Requests fulfilments, according to ITIL best practices).
- Reaching top ratings on customer satisfaction for End-User Services, Ensuring that end users and Local management are satisfied with IT support and services received.
- Supporting the timely implementation of Global/Regional IT initiatives at the site.
- Having management experience with a proven track record of running high-performing environments, and professional experience in the area of operational IT services in multiple fields of technical experience.
- Providing support & guidance for onsite services (e.g. events and meetings). Drive the user experience and promote best practices.
- Interfacing with and supporting the IT Areas with infrastructure strategy and activities
- Providing Local, Regional and Global support for IT projects
- Ensuring the timely implementation of Global/Regional/Local initiatives and IT projects.
- Building opportunities to optimise our service delivery using Global guidelines as a reference.
- Supporting incident and request management and measuring performance against agreed SLA’s.
- Managing service providers and vendors that we use to deliver services, including contract management and service reviews.
- Leading and delivering global/local network infrastructure, telephony, workplace, client hardware and employee experience projects and deployments, including the measuring of success and adoption of these solutions.
- Managing and maintaining the hardware inventory end-to-end process.

**Requirement**
- Bachelor's Degree in Computer Science, Engineering or related discipline or recognition of prior working experience which is equivalent.
- 3 to 5 years experience in providing onsite and/or remote technical support to end users in PC and Mac environments with experience across multiple domains.
- Knowledge of network concepts (e.g., TCPIP, Windows/Mac Networking, Wireless, Ethernet).
- Must have a good understanding of web conferencing and mobile technologies, and an understanding of audio-visual equipment as it relates to PC/Mac platforms.
- Good command of English.


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