Junior Support Analyst
3 weeks ago
**Main objectives and Summary**
- Have a direct impact on the customer experience
- Resolve escalated complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered
- Act as a liaison between our delivery squads and operations teams, effectively communicating in both business and technical terms
- Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience
**Mandatory**:
- Bachelor’s Degree in Information Technology, Computer, or related field
- Knowledgeable in SQL scripts, DataDog, Splunk
- Knowledgeable in Windows OS, Unix and Linux
- Familiarity with IBM OSS/ISM, CRM2, AS400, Croesus
- Understand and follow Agile, DevOps delivery resulting in high velocity, high quality delivery
- Able to read log files, identify errors and formulate paths to troubleshoot resolution
- Strong analysis and problem-solving skills are important
- Translation skills from business concept to solution design and from complex technical models to plain language Customer based explanations
- Ability to solve problems independently and creatively
- Ability to follow instructions and work in a team environment
- Fluent written and spoken English
**Nice to have**:
- Previous experience working with Western company
- Previous experience working with remote team
- Banking background
**What you will get from ATA IT**:
- 14 days’ vacation in first year
- Health insurance for staff & families
- Life insurance
- Dental fee for staff & families
- Provident fund
- Monetary Assistance (Childbirth, Funeral, Basket Visit)
- Annual Party
- Annual Health Check
- Monthly Activities
- Staff Birthday & Company Activities
- Social discuss & sharing knowledge
- Multi-national company with flexible working hours, but professional company culture
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