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Customer Trade Services

3 weeks ago

คลองเตย กรงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

Trade Operation Processing.
International banking (Singapore).
Work location is Prompong (Sukhumvit).
To support Trade Operation Processing.
Provide Daily report to Head of CTS.
To check and provide respond to transactional queries and pre-vet.
To ensure customer satisfaction by providing processing and consulting in the scope of enquiry, advisory and pre-vet services.
To participate and internal meeting project relating to CTS scope,if needed.
Closely monitor and process workflows and productivity to ensure SLA ( Service Level Agreement) for delivery and quality are met or exceeded.
Ensure transactions were confirmed by customer to issue and record and report to Head of CTS.
Collaborate actively with relationship teams in delivering trade services to customers.
Handle complains as well as turn into opportunities.
Coordinate with stakeholders to find fast and suitable solution for customer.
To ensure that work operate correctly and complied with bank rules and following the SOP strictly.
Participates as needed in special projects.
To supervise staff and support prevet transaction to customer when need such as Draft of L/C, Draft of L/G and etc. And also monitoring the confirmed transaction.

**Qualifications**:
At least 5 years of trade finance operation and services skill.
Good knowledge of Application of ICC rules (ISP & URDG). Trade products i.e. Import, Export and Bank Guarantee.
Customer trade services experience including strong background in handling complex trade transactions with ability to identify customer centric solutions.
Must be a team player and must be able to work closely with business and with customers and co-ordinate stakeholder relationship.
Good communication in English.
Customer services oriented.
Knowledge and understanding of Trade finance business, Banking process end to end knowledge banking system.

**Job skills required**: Finance, English