Customer Service Executive

1 day ago

คลองเตย กรงเทพมหานคร, Thailand PepsiCo Full time

Overview:
Play a key role in providing and interface between customers and internal for excellent customer service.

**Responsibilities**:
Perform day to day operation to ensure satisfactory service level starting from order receiving (VMI, EDI, manual)
- Follow up stock in order to fulfill the order
- Co-ordinate to solve delivery issues with relevant departments (Sales, logistics and Customers)
- Co-ordinate with sales and AR for credit released
- Provide basic communication with customers in the area of order status, daily delivery schedule, operation issue and supply information.

New Product Launch & Execution
- Ensure NPD availability at Customer's DC base on account plan for new product launch.

Sales bottom up forecast
- Joint demand forecast by working with KAM and customer
- Conduct 4-week sales forecast rolling aligned with LF
- Improve sales forecast accuracy by account and ensure all customers’ demand for each account.

Manage and reduce potential aging products

Generate report based on requirement from internal and external
- Provide weekly stock & off-take data and daily order tracking

Qualifications:
**Qualification**
- Bachelor - Master Degree in Business Administration or related fields
- Good communications and interpersonal skills
- Ability to handle pressure and active problem solving skills
- Good analytical skills
- Computer literacy
- Goods command in both Thai & English

**Experience**
- At least 1-2 years of experience in customer service, preferred in FMCG

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