Senior Program Support Officer

3 days ago

กรงเทพมหานคร, Thailand International Rescue Committee Full time

**Requisition ID**: req24781
**Job Title**:Senior Program Support Officer (National Position)
**Sector**:Administrative/General Office
**Employment Category**: Fixed Term
**Employment Type**: Full-Time
**Open to Expatriates**: No
**Location**: Bangkok, Thailand

**Background/IRC Summary**:
**Job Overview/Summary**:
The Senior Program Support Officer (Sr. PSO) based in Bangkok, Thailand is responsible for case creation, pre-screen and USCIS interview scheduling, call list creation and distribution, and schedule interpreters for any RSC activities. The Sr. PSO will assist in monitoring and analyzing the pipeline, ensure targets are met, and future circuit rides are coordinated as planned in close coordination with the Senior Program Support Manager. The position will also support fellow Program Support team members by providing back-up support as needed.

**Major Responsibilities**:
**Programmatic Functions**:
**Case Creation & Scheduling**:

- Create refugee cases in START to be submitted and authorized for USRAP processing.
- Schedule cases for DNA, pre-screening, USCIS and follow-up circuit rides in line with established targets and deadlines.
- Perform routine quality control (QC) procedures on case creations and schedules.
- Report and assist regularly with Senior Program Support Manager to ensure case preparation targets are in line with case creation, scheduling targets, and that final schedules are accurate.
- Collaborate with relevant RSC staff to ensure all necessary circuit ride arrangements are finalized.
- Submit call lists to relevant program and/or program support staff and stakeholders regarding applicant appointments in a timely manner.
- Record accurately case call lists, SCH IDs, and relevant guidelines in the designated location in shared drive.
- Send a regular report of quality check trends detected from Case creation& Scheduling analysis of both the physical files and data in START.
**Interpreter/Translation Services**:

- Act as focal point for scheduling and translation set up for contract interpreters and work closely with the Program Support Coordinator and Senior Program Support Manager in providing interpreters for any RSC assignments.
- Update interpreter information, history, noteworthy communication on interpreter database (security hit/clearance from PRM, training completion, misconduct, staff complaints, feedback from CIS and RSC). Maintain the database up to date.
- Assist Senior Program Support Manager in sending out three reference checks to referees where they have not been submitted before interpreter’s 1st assignment.
- Review the language reports for RSC Asia regional/urban caseload and assist in contacting with USRAP partners regarding interpreter allocation if need be.
**Records/Library**:

- Provide back up the Records Officer for records and file library management.
**Operational Functions & Others**:

- Prepare and ensure accuracy of a weekly summary of interpreters work hours to submit to vendors and program teams for payment calculation and vendors’ invoice.
- Prepare and cross-check for accuracy all payment requests for each interpreter and work closely with finance throughout the payment process for all RSC Interpreter/Translation services to its completion.
- Monitor and notify Senior Program Support Manager of a renewal of contract, vendors’ ATC validity, and interpreter’s criminal record check in timely manner.
- Assist to fellow Program Support members as needed.
- Perform other duties as assigned by supervisor, in line with scope of work
**Key Working Relationships**:
**Position Reports to**: Senior Program Support Manager Indirect Reporting: N/A Other Internal contacts:
**Internal**: All RSC Thailand staff, IRC Thailand Operations and Administrative Staff
**External**: Contract interpreters, Vendors and suppliers

**Qualifications**

**Job Requirements**:
**Education**:

- University Degree or equivalent combination of education and experience
**Work Experience**:

- Minimum three years of office administrative experience. Data entry experience is strongly preferred.
**Demonstrated Skills and Competencies**:

- Solid organization skills with the ability to handle multiple tasks simultaneously and prioritize them effectively.
- Ability to work with minimum supervision and meet deadlines.
- Proven skills in general office administration and interdepartmental communication.
- Excellent decision making, analytical and problem-solving skills.
- Excellent computer skills, including thorough knowledge of Microsoft Office, including Word, Excel, Access, and Outlook.
- Previous experience with an international company or NGO or the US Refugee Admissions Program is preferred.
**Language Skills**:Fluency in both English and Thai, oral and written, is required.
**Working Environment**:
The position is located at the RSC office in Bangkok and is primarily office based.
The employee is required to adhere to “The IRC Way” for professional conduct, as well a

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