Head of Service
6 months ago
Reifenhäuser has evolved from the world's leading extrusion machinery manufacturer into a solution provider with innovative technologies. As one of the world's top machine builders, Reifenhäuser will bring plastics industry to a sustainable future. Within the Reifenhäuser Group, we work with passion and pioneering spirit - become part of our team in Bangkok, Thailand and contribute as Head of Service & Project Management (M/F/d) for the region Asia-Pacific to our company’s success.
**Your profile**:
- Degree in a technical disciple preferred (engineering, machinery, plastics, or in other technology-driven sectors) or comprehensive and versatile “on-the-job” experience
- 5+ years of related work experience in an industrial environment; proficient in navigating the dynamic environment of international organizations with a matrix structure
- Entrepreneurial drive, strategic focus and willingness to build business with us in a sustainable long-lasting manner
- Goal
- and solution-oriented thinking and acting, as well as a strong “hands-on mentality”
- Proficiency in verbal and written English is required
- Willingness to travel frequently in SEA
- Authorized to work in Thailand is advantageous
**Your duties and responsibilities**:
- **Manage the regional service business**: You create and execute service sales plans in close cooperation with our Business Units to achieve revenue targets and increase market share in the region Asia-Pacific.
- **Build strong customer relationships**:You cultivate and maintain relationships with customers, understanding their needs and aligning service offerings accordingly. You act as a trusted advisor, resolving customer concerns and ensuring customer satisfaction.
- **Proactively service sales**: You define an approach and provide sales of our product portfolio and service packages to relevant customers
- **Leadership with hands-on approach**:You lead an interdisciplinary team (spare parts, customer support, project management, and field service) in both disciplinary and technical terms. You are involved in operational issues, support your team, and actively contribute to the realization of the company's goals. You ensure the continuous development of your employees and promote their awareness of exceptional service
- **Monitor market trends and competition**: You stay updated on industry trends, competitor activities, and market conditions. You use this information to identify new business opportunities, adapt service sales strategies, and stay ahead of the competition.
Our offer to you
- **International working environment** - The Reifenhäuser Group forms the largest competence network for plastics extrusion technology worldwide - be a part of it.
- **Fair compensation** - We offer an attractive base salary plus performance-related bonus.
- **Variety and flexibility** - Besides self-planned customer visits, we offer a home office possibility and provide you with top equipment (PC, iPad, iPhone).
- **Health and private security** - We offer you a competitive benefits package including medical insurance.
- **Professional onboarding** - 3-months of onboarding, including organized comprehensive training at our company headquarters in Germany.
- **Interesting perspectives** - Vast opportunities for personal and professional development through feedback discussions, and individual training measures.
**Contact**:
**Julia Bober**
Human Resources
Reifenhäuser Asia-Pacific Co., Ltd.
Bangkok, Thailand
Phone: +49 2241 481 692
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