Senior Customer Service and Sales Assistant

4 weeks ago


กรงเทพมหานคร, Thailand Straumann Full time

**Main Purpose of the Role**

Deliver quality services to customers, ensure that the services are delivered timely and precisely according to the customer’s business needs and specifications while meeting the company’s quality standards.

**Key Responsibilities**
- Have a broad understanding of company policy and procedure as relates to Customer Service and Customer conflict resolution.
- Coordinate with customers and other related functions, both internal and external parties in proper manner with the correct information.
- Responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time.
- Prepare sales orders, quotation and other documents related to sales conditions. Be one of the Customer’s key contact person for customer order management.
- Process orders in SAP system.
- Coordinate with customers and sales representatives in order to clear borrowing products at customer site.
- Manage and control consignment stock.
- Stock takes for VIP account together with Sales representative, and reconciliation plus provide a report on monthly basis.
- Issue credit note including return stock and ensure warehouse
- service provider restore products to warehouse inventory system.
- Managing and monitoring to release back orders.
- Manage Customer service team ensure to achieve team KPI’s.
- Enhance customer satisfaction, gain customer trust as reliable supplier and establish long - term business relationship.
- Support and guide team member as a senior level. Support all daily routine tasks, also supporting team members for complicate and complaint cases handling.
- Responsible for assistant managers.
- Special tasks or project as assigned by Managers.

**Qualification**
- Bachelor’s degree in relevant field.
- Have experience at least 5 years in Supply Chain, customer service and logistic.
- MS Office proficient especially MS-Excel.
- Have experience at least 5 years in SAP.
- Good skills of communication, coordination, work prioritization and problem solving.
- Good command in English is a **must**.
- High responsibility, ability to work under pressure and reach set deadlines.
- Attention to detail.


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