Customer Service Partner

4 weeks ago

ปทมธาน, Thailand Sealed Air Full time

SEE designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient.
Our people are entrepreneurial innovators and problem solvers committed to bringing unique insights and solutions to the needs of our customers, stakeholders, and society. At SEE, we are creating a community of inventors, problem solvers, and future makers that are passionate about fulfilling our purpose.
SEE Thailand is looking for a motivated and experienced Customer Service Partner to work as an integral member of the Customer Service organization, to provide excellence in customer care by reducing customer effort and to move the business to a position of global strength through continuous improvement. Key responsibilities are:
Communicate with customers and manage internal accounts on a day-to-day basis, dealing with all enquiries and queries in a helpful, proactive, and responsive manner.
Ensure that orders are processed accurately and efficiently, and any queries are dealt with in a timely manner.
Ensure all documentation and records are accurate, easy to access and correct.
Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other department.
Assist in the development of new products and features, working with the customer and all members of the business.
Manage complex situations and sometimes contradictory information, to effectively solve problems by using existing precedents or procedures.
Complete work with limited degree of supervision.
Act as an informal resource for colleagues with less experience.
Use discretion to modify work practices and processes to achieve results or improve efficiency.
Keep the department leader up to date with account progress, product and range development, and problems and issues with any area of customer services, to ensure the customer receives the best services the company can offer.

**Person in this position may**:
Manage orders or claims / credits on multiple countries or divisions.
Be a Product / Account / Customer expert.
Be a Local team trainer.
Be Proficient in Continuous Improvement What are we looking for in you?
Recommend 4+ years Customer Service Experience (internal/ external)
Has developed specialized skills in import/export or is multi-skilled in own work area
Proficient in Project Management
Strong analytical skills, adept at problem solving and self -managing escalations
Detail-oriented, self-motivated; ability to take on additional responsibilities as required and work with mínimal supervision What are our core values?
Integrity
Determined
Innovative
Collaborative Why work at SEE?
We have a very diverse and inclusive culture.
We invest in developing our people. You can hone your expertise and further develop your career with a global leader in packaging solutions.
You will work with talented and creative professionals working in a collaborative environment that celebrates insatiable curiosity and diverse ideas.
If you are looking for a new challenge in a company deemed as essential service, then we want to hear from you
We have great total compensation and premier benefits Other note:
SEE does not accept unsolicited resumes from vendors (including without limitation search firms, staffing agencies, fee-based referral services and recruiting agencies) and will not pay any associated fees for unsolicited resumes presented to any employee of our company.
Any resume submitted in the absence of a recruitment agreement with an approved vendor signed by an authorized representative of Sealed Air shall be deemed the sole property of SEE.
**Requisition id**: 45713
**Relocation**: No
The Company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state or local laws.

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