Customer Service Agent Thai, French
1 week ago
Join our Customer Service team based in Bangkok, Thailand and be right at the heart of our exciting and extensive activity, tours, and transfer business in Asia Pacific. As the friendly voice of our TUI brands - you will use every single contact as an opportunity to make our guests smile and ‘live happy’.
**This is an exciting, locally employed role. You must have the right to live and work in Thailand **before** applying.**
**ABOUT THE JOB**
- When guests contact us 24/7 - you will be the one to listen, provide expert advice and take action.
- It all starts with you uncovering their needs and matching them with the right service solution.
- You could be answering questions - providing simple friendly service - troubleshooting more complex problems or assisting our traditional guests with any technical support they may need.
- You will be able to monitor and celebrate success with regular performance updates for how well you have ‘solved on the spot’.
- With each guest contact you have it will soon become clear - it really is you that can make a difference and help our guests at the first touch point.
**ABOUT YOU**
- You are a true people person - confident communicating to international guests.
- Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure.
- You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services.
- Good verbal **French** language, Good verbal & written **English** language skills.
- Able to work flexible shift patterns including rotating daytime shifts.
**ABOUT OUR OFFER**
- Be a valued team member of TUI, the N.1 global and socially aware travel company.
- Competitive salary and Benefits e.g., Group Life & Health Insurance, Annual Health Check-up, Provident Fund, Annual leave
- An option for a hybrid working policy between your home and office after a qualifying period
- We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & Language Lessons.
- Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
- Get involved with charity and sustainability initiatives like the TUI Care Foundation.
- Winter work and multiple permanent career development opportunities available.
TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do’ in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group.
We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA.
LI-DB2
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