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Team Manager

1 month ago

กรงเทพมหานคร, Thailand Cartier Full time

Reference Code: 94087**Team Manager**:

- Bangkok, 10, TH- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.

The Team Manager will assist the Deputy Boutique Manager in operating all aspects of the Boutique while support sales team to successfully drive the business with providing seamless customer experience.

**KEY RESPONSIBILITIES**

**Team **Supervision** & **Coaching**
- Supervise the day-to-day operations within the team for any assigned champion task (stock, VM, etc)
- Share knowledge, market intelligence and information with team members to help build a high-performance team; be the key contact with your team to support and coach where needed, ensuring a consistent client experience
- Coach Team Performance & Sales (by product category) in terms of daily, weekly and monthly sales target in order to push the sales team and motivate them: Morning meetings and punctual updates
- Manage the integration of new joiners and support Deputy Boutique Manager to assign responsibilities
- Ensure the team is complied with Maison’s policies, procedures and any compliances; follow up when needed.

**Boutique Operations**
- Support Deputy Boutique Manager for any assigned task of operational matters / reports to ensure operational excellence under area of responsibility

**Client Service and Development**
- Deliver a unique and exceptional client experience including sharing passion and values of the Maison to support Sales Associate during the sales processes
- Cultivate strong client relationships and develops client loyalty to efficiently develops the client portfolio and executes targeted CRM and CS actions

**Key Competencies**
- Minimum Bachelor degree (any field)
- Minimum 7 years of retail experience preferable in Watches & Jewellery luxury retail
- Good leadership skill and strong team player
- Highly motivated and fast-learner
- Client service mindset and digital proficiency
- Result-oriented and proactive
- Good team player and motivating leader
- Confident and motivated
- Excellent work ethics
- Great communication and presentation skills
- Excellent command in English and Thai. Proficient in Chinese is a plus
- Good computer skills (MS offices)
- Well groomed, with a pleasant and dynamic personality

**WHAT DO WE OFFER?**

What is the work environment and culture? How do we keep our team engaged? How will you develop the new joiner?

Generic examples you can add in regards of our Maison:

- A unique opportunity to join a dynamic and diverse team that goes the extra mile to elevate the brand equity and desirability of the Maison
- Potential opportunities within Cartier and the Richemont Group to help you develop and take your career to the next level

**YOUR JOURNEY WITH US**:

- After being shortlisted, you will meet the HR Business Partner and Boutique Management Team, and give you a preview of the team dynamics, company culture and business.

**PERSONAL DATA COLLECTION STATEMENT**

Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.

If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.