Customer Service Representative
4 months ago
Customer Service - Thai Proficiency
Location: Bangkok, Thailand
Salary Details:
Base salary: 22,000 THB ++
KPI: up to 1,000 THB per month
Attendance: up to 750 THB per month
Night Shift: 200 THB per day (after 10pm available)
Project: Travel Account
Qualification: Bachelor's degree
Shedule: Able to work in shift rotations
Headcount: 30
1 month training (Mon - Fri, 09.00 - 18.00)
*Responsibilities*
- Support with flights + hotel inquires.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain basic knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.
**Job Types**: Full-time, Permanent
Pay: ฿23,000.00 - ฿24,000.00 per month
**Education**:
- Bachelor's Degree (required)
**Experience**:
- Hotel/ flight: 1 year (preferred)
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