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Head of Operation Center
2 weeks ago
**About this opportunity**
Head of Operation Center is the overall service delivery operation for one of the biggest 4G-5G customer, TrueCorp in Thailand. This responsibility assumes the role of Contract Fulfilment to ensure continuity and alignment of contract terms defined during sales process through the program delivery and customer acceptance. Be part of the team
**What you will do**:
- Manage all planned works including all network change requests
- Manage site integration and decommission, and RAN/IPRAN configuration
- Take a control of go/no go decision for site on-air
- Manage Trouble tickets of consolidated sites
- Manage in resolving Rollout quality issues/ RF issues with proper tracking and reporting
- Dispatch tickets to regional project teams for site visits to clean up issues which blocking SSV and acceptance
- Manage teams of professional employees (integration engineers, and technical engineers) with accountability for the performance and results
- Supervise all contractual obligations are fulfilled by Ericsson and the customer for the specific opportunity
- Ensure the good quality of delivery in order to achieve customer acceptance as per contract scope
- Strengthen customer engagement, main interface will be TrueCorp Network Operaion Center (NOC) and Ericsson MS
**You will bring**:
- 15 years of relevant experience in ICT Industry with experience in pre-sales and service delivery
- Knowledge about Ericsson Network Services business, rollout processes (XLPM, NRO, NDT), stakeholders (Customer, CU, Market Area Service Lines, Managed Services, Supply, Sourcing, external partners) in the ecosystem. Knowledge of product portfolio is an advantage
- Business leader with entrepreneurial and commercial thinking - responsible for end-to-end services business comprising of ongoing engagements as well as identification of new opportunities
- Required soft skills - Effective verbal and written communication, people leadership abilities in a matrix work environment with reporting of senior team members, decision making abilities, assertiveness
**Why Join Ericsson?**
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
**What Happens once you apply?**
Click Here to find all you need to know about what our typical hiring process looks like.
"We are proud to announce Ericsson Thailand have been again officially Great Place to Work Certified in 2023. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work® Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.”
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