Delivery Practice Manager
7 days ago
Customer facing skills to represent AWS well within the customer’s environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation
- Demonstrated ability to think strategically about business, product, and technical challenges
- Highly technical and analytical, possessing 7 or more years of IT implementation experience
- Previous demonstration of deep hands-on experience leading the design, development and deployment of business software at scale
- Proven experience with software development life cycle (SDLC) and agile/iterative methodologies required
- Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPPA etc.)
- Strong verbal and written communications skills and ability to lead effectively across organizations
- BS level technical degree required; Computer Science or Math background preferred
Job summary
The Amazon Web Services Professional Services team is looking for Practice Manager (PM) that can manage, develop and guide customers in their adoption of AWS Cloud solutions. The individual will build a working relationship with the sales counterparts, be assigned a subset of accounts within the geography, managing a team of direct reports that are multi-disciplined and located within the same geography. The PM will also develop a long term Professional Services territory strategy and execute plan within their accounts as well as being a trusted adviser for our enterprise customers.
The role includes all aspects of business development, people management, relationship development, delivery oversight and program management in their accounts.
Professional Services engages in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs.
- Expertise - Collaborate with AWS field business development, marketing, training and support teams to help partners and customers learn and use AWS services such as Amazon Elastic Compute Cloud (EC2), Amazon Simple Storage Service (S3), Amazon Simple DB/RDS databases, AWS Identity and Access Management (IAM), etc.
- Solutions - Define and deliver on-site technical engagements with partners and customers. This includes participating in on-site visits with prospective customers, understanding customer requirements, and proposing and delivering packaged offerings, and delivering custom solution engagements.
- Insights - Work with AWS engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share real world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services
Responsibilities include:
- Building, developing and retaining top talent
- Development of long term Cloud Strategy for customers
- Identification and development of specific opportunities and supporting business cases
- Planning and implementation of a portfolio of projects, including budget and deliverable responsibilities
- Mitigation of delivery risks and issues
- Overseeing delivery of projects in account, ensuring high quality delivery
- Act as single person of contact for Customer executives, developing deep, trustful relations
- Educate customers on AWS services and translate those into a clear business value proposition
- Envision and inspire customers
- Coaching Customer and Partner teams to be self-sufficient
About the team
Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance
Our team puts a high value on work-life balance. It isn’t about how many hours you spend at home or at work; it’s about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowle
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