Customer Experience Manager
7 months ago
สายการบิน, การโรงแรม/รีสอร์ท, เครื่องดื่ม/อาหาร/ภัตตาคาร, อสังหาริมทรัพย์, ธุรกิจบริการ
วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 5 - 8 ปี- ชลบุรี ระยองและภาคตะวันออก- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ
- Implement plans and directions to manage operations of customer service to ensure accuracy and eff ectivenessaligning with standards and procedures
- Communicate plans, activities, and sales promotion to subordinates to provide information and problem-solvingto customers eff ectively
- Participate in planning for development and training to coach and improve performance of subordinates
- Monitor and examine facilitators, including elevators, escalators, restrooms, and car parking to prepare for useeff ectively
- Coordinate with relevant functions and branches to solve problems and set up plans to improve service andsatisfy customers
- Monitor and examine operations of functions related to service operations to provide service to customers fastand accurately
- Customer Journey Mapping analyzing touch points with the organization and maximizing commercial opportunities.
- Work with the digital marketing team, branding, business partners and other related teams to engage our users with relevant movie and product news, promotions, campaigns.
- คุณสมบัติ
- Bachelor’s degree in related fi eld
- Minimum of 3-5 years of responsible experience in related fi eld and 1-3 years of team management
- Have good personality and human relations
- Have strong communication skills, especially English skills
- Strategic thinking, Critical thinking, expectational communication, and ability to collaborate and build relationships.
- Administrative skills, along with excellent communication and attention to detail.
- Interpersonal skill and negotiation skill are needed.
ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Dental insurance
- Life insurance
- Medical insurance
- กองทุนสำรองเลี้ยงชีพ
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทันตกรรม
- ค่ารักษาพยาบาล
- ค่าโทรศัพท์
- ตรวจสุขภาพประจำปี
- ประกันชีวิต
- ประกันชีวิตและประกันสุขภาพกลุ่ม
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- มีเงินปรับประจำปี
- วันหยุดพักผ่อนประจำปี
- สหกรณ์ออมทรัพย์
- สิทธิการเบิกค่าทันตกรรม
- เครื่องแบบพนักงาน, ชุดยูนิฟอร์ม
- เงินช่วยเหลือการศึกษาบุตร
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
- โบนัสประจำปี
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