Senior Operation Development Officer
3 days ago
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
Job Posting Location
Bangkok
Job Summary
Contact Center Operation Support
**Job Description**:
Contact Center Operation Support
1. KPIs monitoring & prepare performance analysis reports for operations & management
2. Design or redesign call routing for mobile / AIS Fibre / Corp to fully support Self Service call flow
3. Design or redesign interactive script for IVR / Voice AI (AIS Fibre / Corp / Partner)
4. Configure call queue reserve & agent skill for daily operation and emergency
5. Configure IVR service feature / function on Self Service call flow
6. Set up / update dynamic package on Self Service call flow
7. Self service quality monitoring & script update for continuous service
Recruiter
Apirak Sribavorntada (อภิรักษ์ ศรีบวรธาดา)
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