Customer Service Manager

4 weeks ago


เชยงใหม, Thailand บริษัท เฮงลิสซิ่ง แอนด์ แคปปิตอล จำกัด (มหาชน) Full time

วันนี้
- คุณสมบัติพื้นฐาน
- งานประจำ- 3 - 5 ปี- เชียงใหม่- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ

**Inbound Service**:

- To initiative the improvement of complaint and nonconformance process from records and tracking systems, including root cause given.

Handling FAQ from call center team and manage training class if required.
- To review all internal report and document presented to management and other related function i.e., social media summary report, complaint report and give positive feedback to call center team.
- To manage critical detractor call backs with call center team.
- To participate and set up weekly meeting with call center team to monitor complaint log.
- To support and take action for critical/hot case as daily basis.

**Outbound Service**:

- Drive the strategic growth of leads mainly on lending Auto loan, hire purchase
- Mentor and coach team and supervisors to work efficiently to achieve the targets
- Work closely with marketing team to design and implementing a strategic leads plan to expand customer base and drive revenue growth
- Plan and suggest the training programs roadmap for team
- Analyze the lead summaries of all tele and online channels, forecasting and analyzing inquiry data and produce the leads report as required

**Management Skill**:

- Manage & motivate team to have growth mindset, positive attitude and teamwork
- Utilize manpower and resource to maximize customer satisfaction and achieve telesale lead target
- Work closely with digital marketing team to maximize and qualify quality leads toward our customer
- Educate team to understand corporate product and service
- Report and work closely with Marketing Director and EVP Marketing
- คุณสมบัติ
- Bachelor’s Degree or higher in Marketing or related fields.
- Min. 5-7 years of experience in telesales representative, customer service
- Min. 3 years of leadership experience
- Strong leadership skill
- Ability to prioritize and handle multiple tasks at any given time
- Experience in the Financial Industry will be ideal
- Great interpersonal, communication, presentation, negotiation and problem solving skills
- Ability to work towards strict targets
- Comfortable in working through digital tools and making calls

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- Life insurance
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าน้ำมันรถ, ค่าเดินทาง
- ค่ายินดีมงคลสมรส
- ค่าโทรศัพท์
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- เงินช่วยเหลือฌาปนกิจ
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี

ดูสวัสดิการเพิ่มเติม


  • Customer Service

    2 weeks ago


    เชียงใหม่, Thailand Maxim Order Service Full time

    **Benefits**: - 1 month of corporate training and constant mentoring. - Stable monthly salary + yearly increase depending on the branch results. - 5 day working week. - Possible career growth. **Requirements**: - Fluent English. - Orientation to achieving goals, excellent communication skills; - Problem solving skills; - Working experience in Sales...

  • Customer Service

    2 weeks ago


    เชียงใหม่, Thailand Maxim Order Service Full time

    **Benefits**: - 1 month of corporate training and constant mentoring. - Stable monthly salary + yearly increase depending on the branch results. - 5 day working week. - Possible career growth. **Requirements**: - Fluent English. - Orientation to achieving goals, excellent communication skills; - Problem solving skills; - Working experience in Sales...

  • Customer Service

    3 weeks ago


    เชียงใหม่, Thailand Maxim Order Service Full time

    **Benefits**: - 1 month of corporate training and constant mentoring. - Stable monthly salary + yearly increase depending on the branch results. - 5 day working week. - Possible career growth. **Requirements**: - Fluent English. - Orientation to achieving goals, excellent communication skills; - Problem solving skills; - Working experience in Sales...


  • เชียงใหม่, Thailand Maxim Order Service Full time

    **Benefits**: - 1 month of corporate training and constant mentoring. - Stable monthly salary + yearly increase depending on the branch results. - 5 day working week. - Possible career growth. **Requirements**: - Fluent English. - Orientation to achieving goals, excellent communication skills; - Problem solving skills; - Working experience in Sales...


  • เชียงใหม่, Thailand Bluechips Microhouse Co., Ltd. Full time

    Manage assigned customer accounts - Internal communication with engineering, purchasing and planning teams to ensure the customers' demands are met and surpassed - Organize customer visit: presentation etc. - Using the SAP ERP system to process customer orders, including: - Quotations - Frame Contracts - Order Confirmations - Order Follow Up...

  • Customer Service

    3 weeks ago


    เชียงใหม่, Thailand บริษัท ไลท์แมนดาลาส จำกัด (สำนักงานใหญ่) Full time

    Provide product's information to customers - Handling customer's orders and needs - Manage and develop online social media and advertisings - Generate products'presentation and marketing Materials - Coopreate with team to support customer's meeting and maintain customer's engagement - Assist in other general...


  • เชียงใหม่, Thailand บริษัท โปรอินดัสเทรียล จำกัด Full time

    Assisting customers' issues concerning the company's products and services and any relevant issues - Promptly responding to customers' inquiries in customer service platforms (information about products and services) - Communicating and coordinating with colleagues as necessary - Working: 6...


  • เชียงใหม่, Thailand บริษัท เอนี่วีล จำกัด Full time

    Promptly responding to customers' inquiries in customer service platforms (information about products and services) - Assisting customers' issues concerning the company's products and services and any relevant issues - Supporting, Communicating and coordinating with colleagues as necessary **Working**: 5 days/week (flexible on working...

  • Customer Service

    3 weeks ago


    เชียงใหม่, Thailand บริษัท บุญถาวรเซรามิค จำกัด สาขาเชียงใหม่ Full time

    Job Description - Serve as a primary source for customer service assistance and ensuring customer satisfaction. trust. - Maintain a positive, empathetic, and professional attitude toward Thai and foreign customers. - Publicize various pieces of news. - Perform other duties as assigned. **Benefits**: - Salary - Commission-based Work - Incentive - Uniform -...


  • เชียงใหม่, Thailand บริษัท โมวาซี่ จำกัด Full time

    1.Plan, oversee and manage the day-to-day operations of the Movaci Domestic Service Desk, providing service delivery and support to Movaci’s Thailand-based customers. 2.Plan and lead projects assigned to the Domestic Service desk in collaboration with other Technical Service teams. Delegate and supervise tasks to DSD team members. 3.standardized training...

  • Service Desk Manager

    3 weeks ago


    เชียงใหม่, Thailand บริษัท โมวาซี่ จำกัด Full time

    1.Responsible to plan, manage and direct the activities of the Service Desk team. 2.Responsible to assist and support technical staff with customer communication and issue resolution. 3.Responsible to plan technical equipment purchasing and manage inventory / equipment deployment. 4.Responsible to meet Service Level Agreement requirements for...


  • เชียงใหม่, Thailand บริษัท ฮิวแมน โซลูชั่นส์ แอนด์ คอนซัลติ้ง จำกัด Full time

    วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 5 - 10 ปี- ลำพูน, เชียงใหม่- ปริญญาตรีหรือสูงกว่า- 60,000 - 100,000 บาท/เดือน- หน้าที่และความรับผิดชอบ - Building and...


  • เชียงใหม่, Thailand บริษัท จอร์จ เจนเซน (ประเทศไทย) จํากัด Full time

    Customer service ประกันสังคม,โบนัส,เบี้ยขยัน,ค่าล่วงเวลา,ค่าอาหาร,ชุดพนักงาน,กองทุนสำรองเลี้ยงชีพ, ประกันกลุ่ม, สหกรณ์ออมทรัพย์ ปริญญาตรี 1...


  • เชียงใหม่, Thailand Fields Analytics Full time

    Location: Chiang Mai, Thailand, remote working available. **Job Description**: Key Responsibilities: - Provide clients with accurate and detailed information, addressing their needs and resolving their inquiries efficiently. - Handle consultations with clients, offering guidance and support tailored to their specific requirements. - Maintain high...


  • เชียงใหม่, Thailand British Council Full time

    **Role Purpose**: - The main duty of a Sales & Customer Management Officer is to ensure a high quality, welcoming and efficient integrated customer service experience to all new and existing customers with the purpose of meeting/exceeding sales and customer management targets across all British Council services - To provide marketing support in Chiangmai...


  • เชียงใหม่, Thailand British Council Full time

    **Role Purpose**: - Supervise a team of Sales & Customer Management Officers in the branch to ensure top quality, welcoming and efficient integrated customer engagement experience to all new and existing customers - Work closely with Branch Manager to ensure the branch meets and exceeds the sales and customer management targets and KPIs - Work closely with...


  • เชียงใหม่, Thailand บริษัท จอร์จ เจนเซน (ประเทศไทย) จํากัด Full time

    ทำงานวันจันทร์ - วันศุกร์ วันหยุดประจำสัปดาห์ วันเสาร์ และ...


  • เชียงใหม่, Thailand PT. Teknologi Perdana Indonesia Full time

    We are one of the leading players in the fast-growing e-hailing services industry. Our mission is to provide convenient, reliable, and safe transportation solutions to our customers. With our innovative technology and commitment to excellence, we are reshaping the way people travel in Thailand. This job is definitely for you if you are an active...


  • เชียงใหม่, Thailand Johnson Controls International Full time

    **What you will do** This position is responsible and accountable for Country Service and Aftermarket business in Thailand Industrial Refrigeration unit. Develops strategic and financial delivery plans. Develops and executes operations workforce resource plan. Executes the overall enterprise wide strategy for the recruitment, development and retention of...


  • เชียงใหม่, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our...