Domestic Service Desk Manager
3 hours ago
1.Plan, oversee and manage the day-to-day operations of the Movaci Domestic Service Desk, providing service delivery and support to Movaci’s Thailand-based customers.
2.Plan and lead projects assigned to the Domestic Service desk in collaboration with other Technical Service teams. Delegate and supervise tasks to DSD team members.
3.standardized training for DSD technicians on Movaci service desk processes and procedures. Train DSD Technicians in all Movaci service desk procedures
4.Delegate, monitor, and answer incoming tickets in all ticket queues assigned to DSD according to SLA agreements with customers
5.Update customer ticket knowledge base, client documentation, project tracking, and service catalog systems.
6.Delegate, and when necessary, perform, LV 2 onsite Service Desk support according to SLA agreements.
7.Provide remote support to customers who have an MSA agreement.
8.Provide service desk support and training to all walk-in customer PC & Laptop units that arrive according to the walk-in customer procedure.
9.Manage and train Domestic Service Desk Supervisors and Technicians in carrying out; monitoring, support, and maintenance of Movaci services delegated to Movaci’s DSD.
10.Manage and delegate the management of Movaci’s hardware asset, inventory, stock, and cold spare equipment using Movaci’s Asset Management system. Suggest purchasing assets to the TS Manager.(SD Manager+emp.)
11.Work the TS Manager to plan, document, and execute new procedures to help Domestic Service Desk improve service delivery to internal and external customers.
12.Prioritize and assign DSD technicians to assist all other Movaci departments based on service and ticket ownership and escalation processes.
Report problems within the service desk team to the TS manager to bring up for later discussion in management meetings.
13.Attend customer communication meetings for Movaci’s major customers as needed.
ประกันสังคม,ประกันกลุ่ม, กองทุนสำรองเลี้ยงชีพ เป็นต้น
ปริญญาตรี
2 ปีขึ้นไป
The ability to discern staff strengths and weaknesses and act accordingly.
The ability to discern customers’ needs and troubleshoot accordingly.
The ability to communicate with customers in a professional manner.
Security / Infrastructure / Consulting
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