Customer Service Executive

1 day ago


เชยงใหม, Thailand Bluechips Microhouse Co., Ltd. Full time

Manage assigned customer accounts
- Internal communication with engineering, purchasing and planning teams to ensure the customers' demands are met and surpassed
- Organize customer visit: presentation etc.
- Using the SAP ERP system to process customer orders, including:

- Quotations
- Frame Contracts
- Order Confirmations
- Order Follow Up (inter-departmental communication)
- Shipment Planning
- Open Order Management
- Forecasting/Order Projections
- Prepare documents and correspondence for RMA, credit note and service complaints
- Develop new business opportunities with current accounts and assist with customer acquisition
- Assist technical sales and engineers on quotations
- Follow-Up on quotes to ensure that quotations turn into orders
- Track on-time delivery statistics and incoming orders from assigned customers.
- Maintain positive relationships with customers to ensure high customer retention

**Qualifications**:

- At least Bachelor’s Degree in Business Administration or Engineering.
- Background in Electronics would be an advantage.
- Experience in customer service / sales 2-3 years is preferable.
- Strong communication skills.
- SAP knowledge would be advantageous.
- Excellent command of French and/or German (both written and spoken) is preferred but not essential.


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