Reservations Supervisor
4 days ago
Job Overview
- Conducting and taking all reservations and operation of the systems in accordance with corporate standards. Conduct regularly quality control checks on all reservations both transient and group to ensure data accuracy.
- To ensure that all FIT and GROUP reservations are processed correctly within the specified time following department and hotel/brand procedure via daily monitoring of quality and consistency
- and maintain an up sell strategy based on room types that generate highest contribution margin. Initiate and conduct regular product knowledge sessions for Team members with particular emphasis on “upselling”
- Manage and coordinate all aspects of the transient & group inventory process using Opera. Ensure all new, revised and canceled convention room blocks are entered accurately and timely
- Serve as liaison reservations desk to ensure efficient work flow, excellent customer service and communication on all aspects of the reservations procedures, operational issues, special events, etc.
- Provide customer service for reservations related guests’ complaints and provide feedback, if necessary, to the customer and other departments.
- Perform daily communication with the sales & marketing team as well as front office team.
- Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.
- Provides after-sales service and in particular to ensure that the guest complaints are taken seriously and discussed with the respective departments if necessary. Ensures that all complaints are brought to the RSVN Manager/Director of Sales for immediate action.
- Keeps a record on all potential clients and share profile to sales team in order to extend business.
- Attend credit meeting other meeting concern reservation function if required.
- Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.
- Ensures that all clients have no negative credit references.
- Records and report all daily bookings, reconfirm bookings prior arrival to minimize cancellation / no show, daily report of history and forecast.
- Preparing commission report and recheck accurate data prior submit to finance.
- Submits production reports of hotel accounts on a weekly/monthly basis.
- Promote the hotel as often as possible through hotel confirmation letter and various resources marketing tools of the hotel.
- Ensure brand essentials and One rewards standards are met. Drive One Rewards and help to grow loyalty through signing up new members.
- Able to work varying schedules to reflect the business needs of the hotel i.e. public holidays, peak demand periods and etc.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
-
Reservation Supervisor
5 months ago
กรุงเทพมหานคร, Thailand HSH Group Full timeWorking alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Supervisor who has a genuine passion for supporting our Reservation team. - Work for a prestigious hotel in Bangkok. - Learn and grow within a strong Sales & Marketing - Favorable remuneration package **Responsibilities** - Oversee the reservation team's operations,...
-
Reservation Supervisor
5 months ago
กรุงเทพมหานคร, Thailand Hilton Full timeReservation Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...
-
Reservation Supervisor
5 months ago
กรุงเทพมหานคร, Thailand Hilton Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of...
-
Reservation Supervisor
4 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24038591 **Job Category** Reservations **Location** Sathorn Vista, Bangkok - Marriott Executive Apartments, 1 Sathorn Soi 3 South Sathorn Road, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and...
-
Reservation Supervisor
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 23221100 **Job Category** Reservations **Location** Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....
-
Reservation Supervisor
1 day ago
กรุงเทพมหานคร, Thailand Hilton Full timeReservation Supervisor (Pre-Opening Team) With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand,...
-
Supervisor-reservations
1 week ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information**Reservations and Operator **Job Number**24176507 **Job Category**Reservations **Location**The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...
-
Reservation Sales Supervisor
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24064271 **Job Category** Reservations **Location** The Ritz-Carlton Bangkok, Witthayu Rd, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...
-
Supervisor-reservations
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Número de Empleo** 24067742 **Categoría de Empleo** Reservations **Ubicación** W Bangkok, 106 North Sathorn Road, Bangkok, Bangkok, Thailand VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios secundarios o certificado...
-
Supervisor-reservations
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Número de Empleo** 24086810 **Categoría de Empleo** Reservations **Ubicación** Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación: Título de estudios...
-
Assistant Reservation Manager
4 months ago
บางรัก, กรุงเทพมหานคร, Thailand บริษัท แอล แอนด์ เอช รีเทล แมเนจเมนท์ จำกัด (สำนักงานใหญ่) Full timeการโรงแรม/รีสอร์ท วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 3 ปี- กทม. (บางรัก)- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้-...
-
Reservations Agent
2 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24163637 **Job Category** Reservations **Location** The Westin Grande Sukhumvit Bangkok, 259 Sukhumvit Road, Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by phone, fax, or...
-
Reservations Manager
5 months ago
กรุงเทพมหานคร, Thailand Aman Group Sarl Full timeReservations Manager - Bangkok, Thailand - Sales & Marketing - 2197 - Aman Nai Lert **Job Description**: **POSITION OVERVIEW** **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we...
-
Reservation Supervisor
5 months ago
กรุงเทพมหานคร, Thailand CHECK INN PROPERTIES CO., LTD. Full timeการโรงแรม/รีสอร์ท วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 2 - 5 ปี- กรุงเทพมหานคร- ปริญญาตรี- ขึ้นอยู่กับคุณสมบัติและประสบการณ์-...
-
Supervisor-reservations
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**หมายเลขงาน** 24099350 **ประเภทของงาน** Reservations **สถานที่** Sukhumvit Park Bangkok - Marriott Executive Apartments, 90 Sukhumvit Soi 24, Bangkok, Bangkok, Thailand ดูบนแผนที่ **ตารางการทำงาน**...
-
Reservations Manager
5 months ago
กรุงเทพมหานคร, Thailand Aman Group Sarl Full timeReservations Manager - Bangkok, Thailand - Sales & Marketing - 2197 - Aman Nai Lert **Job Description**: **AMAN** At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique...
-
Supervisor-reservations
2 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**หมายเลขงาน** 24153003 **ประเภทของงาน** Reservations **สถานที่** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand ดูบนแผนที่ **ตารางการทำงาน**...
-
Reservations Manager
6 months ago
กรุงเทพมหานคร, Thailand Aman Full timeAman: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and...
-
Reservations Agent
5 months ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Job Number** 24106019 **Job Category** Reservations **Location** Courtyard Bangkok Suvarnabhumi Airport, 599/9 Lat Krabang Road, Lat Krabang, Bangkok, Bangkok, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...
-
Reservations Agent
1 week ago
กรุงเทพมหานคร, Thailand Marriott International, Inc Full time**Additional Information** **Job Number**24172817 **Job Category**Reservations **Location**Courtyard by Marriott Bangkok Suvarnabhumi Airport, 599/9 Lat Krabang Road, Lat Krabang, Bangkok, Bangkok, Thailand, 10520 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...