Technical Service Manager

4 weeks ago

กรงเทพมหานคร, Thailand MSD Full time

**Job Description**:
Key Responsibilities

Technical Service to Customers.
- Provide technical advice to customers on company’s technical data.
- Provide or source information necessary to answer technical enquiries from customers.
- Keep informed of technical developments in veterinary medicine
- Working with Key Openion Leaders and Company’s consultants by develop consulting agreement, renew agreement and service evidence from KOL
- Initiate, implement, organize technical meeting, group meeting to support sale function.

Technical Presentations to Customers
- Support planning and implementation of programs for core Company technical services within the marketing plan.

Technical Support of Sales Team & Re-Sellers
- Inform the sales team on current developments of company’s technical, competitor’s technical and current issues.
- Accompanying the sales team on visits to customers, distributors and wholesalers as needed.
- Support the development and implementation of formal training programs for the sales and customer service teams.
- Provide on-the-job technical training for the sales and customer service teams on a regular basis and on an as needed basis.
- Develop and implement by working with sales team, product manager and Global technical, test procedures to monitor sales team technical training requirements and to evaluate training activities.
- Develop and update technical training materials.
- Support the development and implementation of initial training programs for new recruits.

Technical Support of Marketing Function
- Provide sound technical and practical input to the marketing group.
- Develop technical information pieces for veterinarians or consumers as determined with marketing.

Support to the Veterinary Services Office
- Record and investigate adverse drug events involving company product.

Responsibility of Technical Base Projects
- Liaise with other team members to ensure marketing activities ar integrated with other parts of the business and align with the overall corporate objective.
- Manage, control, monitor advertising and promotion expenses and related marketing expenses.
- Lead, direct, evaluate and develop a team of product’s technical and marketing professionals.
- Report any AEs, ADEs or PQC that become aware of to DPOC within one (1) business day or no later than three (3) calendar days (whichever is shorter) from the date of receipt.
- Responsible other appropriate jobs as assigned.

**Search Firm Representatives Please Read Carefully**

**Employee Status**:
Regular

**Relocation**:
No relocation

**VISA Sponsorship**:
**Travel Requirements**:
**Flexible Work Arrangements**:
**Shift**:
**Valid Driving License**:
**Hazardous Material(s)**:
**Requisition ID**:R230737

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