Service Architecture Head

2 months ago


พทยา ชลบร, Thailand TripFactory Full time

**Position Overview**:
The Service Architecture Head is responsible for designing and overseeing the architecture of service delivery within the DMC. This role focuses on ensuring that all services are efficiently structured and aligned with organizational goals, delivering exceptional customer experiences while optimizing operational processes.

**Key Responsibilities**:

- Service Design and Development: Lead the design and implementation of service architecture that enhances customer experience and operational efficiency. Collaborate with cross-functional teams to ensure service offerings are aligned with market needs and business objectives.
- Strategic Planning: Develop a long-term vision and strategy for service architecture in alignment with the company’s goals. Identify opportunities for innovation and improvement in service delivery processes.
- Process Optimization: Analyze existing service processes and identify areas for improvement to enhance efficiency and effectiveness. Implement best practices and standard operating procedures to streamline operations.
- Collaboration and Stakeholder Engagement: Work closely with various departments, including marketing, sales, and operations, to ensure cohesive service delivery. Engage with external partners and suppliers to ensure service offerings are comprehensive and competitive.
- Performance Monitoring and Reporting: Establish metrics and KPIs to evaluate service performance and customer satisfaction. Prepare regular reports on service delivery performance and make recommendations for enhancements.
- Risk Management and Compliance: Identify potential risks in service delivery and develop strategies to mitigate them. Ensure compliance with legal, regulatory, and industry standards in all service operations.
- Team Leadership: Lead and mentor a team of service architects and operational staff, fostering a culture of collaboration and continuous improvement. Provide training and development opportunities to enhance team skills and capabilities.

**Qualifications**:

- Bachelor’s degree in Business Administration, Hospitality Management, or a related field; a
- Master’s degree is a plus. Proven experience in service architecture, operations management, or a related role
- Preferred Skills: Experience with service design methodologies and tools. Knowledge of the travel and tourism industry. Multilingual abilities are a plus.

Pay: ฿10,000.00 - ฿25,000.00 per month


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