Ais Customer Team Head

5 days ago

กรงเทพมหานคร, Thailand Nokia Full time

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you’ll be part of

The Customer Experience organization provides a common interface to customers including account and relationship management, acting as the voice of the customer internally and creating demand across our business groups. While bringing deep understanding of local markets for our customer, the CX organization ensures strong alignment between sales and delivery teams.

The CT Head is focused on working extensively across the AIS business to ensure the company can develop and grow business opportunities. This role has direct responsibility for the AIS Account Managers.

The role is responsible to develop and implement sales and marketing plans to achieve/exceed Orders, Sales, and Margin and forecast accuracy targets on the account, working closely with Marketing and CBT Head to plan strategic sales activities.

This role requires a Senior Sales Professional with experience on a wide range of the Nokia portfolio of offerings, working openly and proactively with the Nokia BGs to drive improvements, innovation and new technology to the account.

The role is Ultimately responsible for generating orders and revenue and collecting cash for AIS Account.

Acts as an operational business manager, relationship manager, salesperson, and business developer in his/her defined business area.

What you will learn and contribute to

As part of our team, you will:

- Manage the E2E business for the AIS account
- Develop/ execute strategies addressing all stakeholders within multiple technical areas
- Influence buying decision
- Align and co-ordinate among multiple local sales teams in a market during a critical deal process
- Achieve all business and related targets and objectives.
- Drive a business growth strategy
- Implement effective disciplines and processes for strategic account management, planning and review and pipeline management and effective forecasting.
- Lead the development of bids and the associated tactics and strategies.
- Build and cultivate high-level relationships with customers as appropriate.
- Own and lead all commercial matters, and well as resolve key issues and escalations.
- Build extended team and motivate them to achieve beyond expectations and engender an environment of mutual respect and teamwork.
- Communicate effectively and frequently at all levels of the organization.

Your skills and experience

You have:

- Excellent knowledge about the business and its dynamics of the Thailand communications industry, incl. competitor trends.
- Strong relationship with AIS to drive the business opportunities across all BGs products and solutions
- Very good established network and relationships to influencer and decider of customers in the targeted market segments
- Preferably successful account management in the Telecommunication, IT or services industry.
- Confident and charismatic interpersonal skills - good negotiator - Ability to convince and influence others
- Team spirit and enthusiasm, self-starter, and an autonomous player
- Strive for high standards in customer satisfaction, quality, and responsiveness towards customers
- High degree of flexibility and initiative, with good time management and organizational skills
- Contributes to the development of business with innovative solutions and ideas to drive incremental revenue
- Strong business acumen in planning and organizing, information integration, decision-making and ability to achieve results while focusing on the customer requirements and business success
- Excellent written, communication and presentation skills with fluency in Thai and English.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, g

  • Head of Ai Solution

    1 week ago

    กรุงเทพมหานคร, Thailand Data Wow Co., Ltd. Full time

    We are looking for a passionate and experienced (Data/AI) Head of Solutions to join our growing Data/AI transformation services. In this role, you will be responsible for leading and managing a team of business development executives and data consultants to deliver innovative data-driven solutions to our clients. You will also be responsible for developing...

  • Customer Support Officer

    3 weeks ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Create content and communicate information, news, work procedures for the technicians team Job Description - Create content and communicate information, news, work procedures for...

  • Customer Identity

    5 days ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Make the identity verification process across AIS and strategic partners simple, quick, and fraud-free Job Description - Define the structure, responsibilities, and processes for...

  • Administrative Support Officer

    5 days ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - To handle the end-to-end process of renewing, changing requests, and upside orders on customers' existing service contracts, which focus on Strategic Enterprise, customers...

  • Business Development Spcialist

    1 week ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Smart Solution Business Development **Job Description**: Key Roles and Responsibilities: - Coordinate/Work with the Account team (Owner of the Account; BC) to identify sales...

  • Customer Support Officer

    2 weeks ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Coordinate with technicians to ensure on-time installation appointments. Support Order changes in customer information and service details during installation. **Job...

  • Head of Bb Information Technology

    3 days ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Head of BB Information Technology Job Description Head of BB Information Technology (Unfilled) Recruiter Krittanoo Kunthanapukdee (กฤตนู...

  • Senior Marketing Officer

    6 days ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary To strengthen AIS customer loyalty and also be significantly triggers to complete with other competitors.The consistency of an efficient marketing communication strategy and...

  • Senior Marketing Officer

    1 week ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary To effectively continue with handling the business role of it’s operations about NBO logic, NGCM campaign Tools etc, and monitor & analyse campaign contact & tracking **Job...

  • 5g Partner Management Manager

    1 week ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Key Responsibility - Acquire potential Solution partners, Channel partner (OT, ICT, SI, Startup, Business partners) - Business models development with partners - Operate...

  • Head of Customer Support

    1 week ago

    กรุงเทพมหานคร, Thailand CloudCommerce Full time

    We are seeking a dynamic and result-driven Head of Customer Support to lead our customer support team. This role is perfect for a professional passionate about customer service excellence and eager to grow within a tech-driven environment. This role is to elevate the customer experience through world-class standard of customer service from general customers,...

  • New Business

    1 week ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Exploring and developing new business opportunities to add value for Contact Center, AIS Partner, AIS Shops and relevant business units including analyzing business data for...

  • Senior Marketing Officer

    3 days ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Responsible for VDO product marketing management, go to market plan & execution. **Job Description**: - Design promotional offer to stimulate AIS PLAY products & OTT sell...

  • Marketing Campaign

    5 days ago

    พญาไท, กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Plan and execute end to end campaign operational procedures thru all related channels such as SMS, outbound, AIS chat, online and shop. Design dashboard reports to monitor and evaluate campaign results to improve effectiveness and find out new opportunities. In-dept understanding customer needs, preferences, and challenges to design the right offerings...

  • Senior Marketing Officer

    1 week ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Design, execute, and manage video products for AIS PLAY, focusing on UI/UX design, feature development, customer experience enhancement, and OTT integrations. Job Description -...

  • Head of Customer Service Resolution Division

    5 days ago

    กรุงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

    สมัครโปรดคลิกที่ปุ่ม "Apply" **Job Description**: Job Summary : Complaint Management is the 7th system out of Market Conduct policy, which contribute a significant part for SCB to gain satisfactory Market Conduct / Fair Dealing rating given by Bank of Thailand (BOT) and Securities and Exchange Commission of Thailand...

  • IT Analyst

    1 week ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary To support system monitoring and problem-solving for handling customer complaints in VAS **Job Description**: - Job Descriptions: - To be a system operation engineer for VAS- -...

  • Sales Support Office

    4 weeks ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - Creating daily sales report - Maintain good relationship with clients and Partner - Handle and solve inquiries from clients with business manner Job Description ' 1. To handle...

  • Ai Researcher Intern

    4 weeks ago

    กรุงเทพมหานคร, Thailand Sertis Full time

    **Who is Sertis?** Sertis is a leading Data and AI company based in the heart of Bangkok. We provide both off-the-shelf and customized solutions for our clients ranging from data infrastructure, BI development, and data-driven business insights to forecasting, optimization, and computer vision. Our expert team of data and AI consultants work closely with...

  • Senior Marketing Officer

    1 week ago

    กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary OTT marketing and partners. **Job Description**: 1. ExecuteOTT marketing promotions and offers for AIS Customers 2. Developand launch marketing partnership campaigns 3....