Driver Management Associate

4 weeks ago

กรงเทพมหานคร, Thailand Grab Full time

**Job Description**:
**Life at Grab**

At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

**Get to know our team**:
You will be a member of the Driver Operations and Community team which is one the core functions of managing supply over 100K across the country. We have taken care of our drivers since day one and ensure “Best in class Driver platform experience” with the effective and efficient work result. Work here is inter-disciplinary - a combination of strategy initiative, data analyzing and operation.

If you are looking for hands-on, end-to-end experience, professional development and advancement opportunities, here comes the right place

**Get to know the role**:
**Key responsibilities**:

- Initiate online activities or ad hoc campaign to build strong relationships with driver partners and build positive sentiment on online and offline
- Analyze metrics to determine the output and value of results and use the data to build on communications and engagement plans.
- Create a content strategy on a variety of platforms including websites, blogs and social media to expand a company’s communications in a way that achieves certain goals like traffic or product adoption.
- Develop and manage communications requests/campaigns and delivery with detail oriented, responsible, able to work under pressure and under deadlines.
- Utilize effective communication tools and medium (in-app, SMS, social media, blog, etc.) for publishing communications/campaigns.
- Ensure overall communication is met through planning and collaboration with the internal team.
- Corporate and work closely with the graphic design and production team to ensure effective communication.
- Also work closely with the Driver Community team and other departments (Creative, Operations, Marketing) to ensure tasks are aligned with business needs and minimize the risk of misunderstandings.
- Support local strategic projects and communication needs for different projects (ad-hoc or otherwise)
- Analyze campaign and content performance on feed and be able to identify solutions on how to improve upon

**The must haves**:

- Having experience as a hands-on content writer with education background from Marketing, Creative, Journalism & Communication, or any related field (New grads are welcome)
- Excellent written and verbal communication skills (both Thai and English)
- Critical thinking, leadership skills and own opinions to drive the business forward in a fast-paced environment.
- Positive mindset and innovative approach to problem-solving
- Enjoy working as part of a team with collaborative and fun environment
- Start-up attitudes - willing to work hard to get things done.

**Our Commitment**:
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

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