Associate, Lending Operations

3 weeks ago


กรงเทพมหานคร, Thailand Grab Full time

Job Description:
Life at Grab:
At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia.

Get to know our Team:
Grab's lending business (GFSA - Grab Financial Services Asia) is a recent addition to Grab’s array of product and service offerings focused on extension of Micro credit to drivers, agents and merchants in Grab’s ecosystem. GFSA team is a combination of strong talent pool in its Regional Hub (Singapore) and deep local market operators across its focus markets.

We are incredibly excited about the opportunity ahead of us. We are looking to put together the best possible combination of business build drive, industry expertise and local market depth as part of our team. GFSA team is responsible for end to end conceptualisation, design, development, execution and ongoing management of all lending activities in its focus markets and segments.

Get to know the Role:
Your role will be to work closely with external vendor parties, and Grab internal business development, credit risk, transport, and GS team to deliver our key services i.e. grab benefit to drivers

The day-to-day activities:

- Sourcing for the best price of all products and services to sell to drivers.
- Managing distribution flow from registered until disbursement
- Managing method to reach the disbursement target eg. stock ordering and telesale
- Monitoring and supervising telesale agent performance evaluation.
- Dealing with vendors from end to end flow (sourcing until disbursement)
- Managing GS on all zendesk tickets (complaint issue) and leading monthly meetings (For coordination).
- Perform document checks (invoices and credit note) to ensure delivery within the timeline.
- Perform month end finance reports (Stock, Disbursement, Repayment).
- Analyse and investigate ambiguous cases to derive conclusions.
- Able to understand complex entity types and business structures in the local context.
- Ensuring approval flows are followed before disbursing facilities.
- Maintain operational metrics and provide data backed insights on business and credit operations to maintain operational efficiency.
- Get to the ground, know what customers want, and can deliver them to customers
- Demonstrate One Grab culture by helping the transport team with Bag Financing Program Onboarding and Collection report on a bi-weekly basis

The must haves:

- A recognized Degree qualification, preferably in Business, Finance, Operation Management, Economics, Computer Science and Engineering
- Min. 2 years project management and/or operations excellence roles such as digital process optimisation
- Basic understanding of the local financial regulatory environment, compliance and customer due diligence process
- Strong analytical, interpersonal, written and verbal skills.
- A lateral thinker and creative problem solver with strong attention to detail.
- Self-starter and ability to work well in a fast-paced environment.
- Strong MS Office skills: MS Word, PowerPoint, Excel.
- Working knowledge of VBA/ Python is a plus.

Our Commitment:
We are committed to building diverse teams and creating an inclusive workplace that enables all Grabbers to perform at their best, regardless of nationality, ethnicity, religion, age, gender identity or sexual orientation and other attributes that make each Grabber unique.

About Grab:
Grab is the leading superapp platform in Southeast Asia, providing everyday services that matter to consumers. Today, the Grab app has been downloaded onto millions of mobile devices, giving users access to over 9 million drivers, merchants, and agents. Grab offers a wide range of on-demand services in the region, including mobility, food, package and grocery delivery services, mobile payments, and financial services across 428 cities in eight countries.

Join us today to drive Southeast Asia forward, together.



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