Senior Technology Production Support Manager

8 months ago

กรงเทพมหานคร, Thailand London Stock Exchange Group (Refinitiv, An LSEG Business), Thailand Full time

Lead a team of technology support engineers responsible for maintaining and supporting on-premises technology infrastructure, including servers, network devices, and trading systems.
Oversee the deployment, configuration, and maintenance of hardware and software components to support forex trading operations.
Implement best practices for system monitoring, performance tuning, and capacity planning to ensure optimal performance and availability of trading platforms.
**Azure Infrastructure Management for FX Trading Systems**: Lead and manage a team responsible for the day-to-day operations of Azure-based production environments supporting FX trading systems.
Oversee the design, deployment, and maintenance of highly available and secure Azure infrastructure components.
Collaborate with stakeholders to ensure Azure environments meet the performance, latency, and compliance requirements of FX trading operations.
Ensure infrastructure deployments are secure, scalable, and compliant with best practices and organizational standards.
**Continuous Improvement and Automation**: Drive continuous improvement initiatives to enhance the reliability, scalability, availability, efficiency, & performance of FX Trading systems hosted both On-Prem and on Azure.
Identify opportunities to automate repetitive tasks and streamline operational processes using Azure automation tools and scripting languages.
Implement automation solutions to streamline operational tasks, such as deployment orchestration, configuration management, and performance monitoring.
Integrate automated testing suites, code analysis tools, and security scanning tools into CI/CD pipelines to ensure the quality and security of trading software releases.
Continuously improve CI/CD workflows to optimize build times, reduce deployment errors, and increase release velocity.
**Incident Management and Resolution**: Develop and implement robust incident management processes to promptly respond to and resolve production issues impacting forex trading operations.
Coordinate with internal teams, external vendors, and stakeholders to diagnose and resolve complex technical issues, minimizing downtime and impact on business operations.
Conduct post-incident reviews and root cause analysis to identify underlying issues and implement preventive measures.
**Change and Release Management**: Manage the change and release process for on-premises technology infrastructure, ensuring that changes are thoroughly tested and properly documented before deployment.
Collaborate with development and QA teams to schedule and coordinate software releases, minimizing disruption to trading activities.
Implement change control procedures to maintain the integrity and stability of production environments.
**Security and Compliance**: Implement and enforce security controls and compliance measures to protect sensitive financial data and ensure regulatory compliance in on-premises technology environments.
Conduct regular security assessments, vulnerability scans, and audits to identify and remediate security risks and compliance gaps.
Collaborate with compliance and risk management teams to address regulatory requirements and industry standards relevant to forex trading operations.
**Documentation and Training**: Maintain comprehensive documentation of on-premises technology configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and operational continuity.
Provide training and support to technology support engineers and end-users on on-premises technology systems, tools, and processes.
Qualifications Bachelor's degree in Computer Science, Engineering, Finance, or related field; Master's degree preferred.
Experience in technology production support, both with Azure Cloud technologies & On-Premises infrastructure technology.
Strong understanding of FX trading operations, financial market data feeds, & trading platforms.
Proven track record of leading incident management and resolution efforts in high-pressure environments.
Hands-on experience with Azure DevOps, Azure Kubernetes Service (AKS), Azure SQL Database, and Azure Networking.
Knowledge of security best practices and compliance requirements relevant to financial services, such as PCI DSS, GDPR, and industry regulations.
Excellent communication, leadership, and problem-solving skills, with a customer-centric approach.
Relevant certifications (e.g., ITIL, CompTIA Security+, Cisco CCNA) are a plus.
Azure certifications (e.g., Azure DevOps Engineer Expert, Azure Solutions Architect Expert) are a plus.
**Job skills required**: Automation, Compliance, Coordinate
**Job skills preferred**: Risk Management, Finance, DevOps

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