Sr.manager/manager - IT Service Management Process

2 weeks ago


กรงเทพมหานคร, Thailand G-Able Co., Ltd. Full time

Assist business development team to plan and enhance G-Able s service offering in area of cloud solution by adopting best practice from partners and consulting firm.
Adopt best practice, perform R&D to develop G-Able cloud adoption framework and cloud migration framework as to onboard and support cloud solution team to implement and deliver cloud migration consulting projects.
Act as IT cloud process consult as to co-conduct workshop and assess customers in term of cloud migration readiness (in areas of Business, Platform, People, Governance, Operations and Security) to identify risks/gaps and provide recommendations/samples/template and advise as necessary.
Act as continual improvement owner for G-Able cloud migration and modernization service offering.
Coordinate with technical team, partner (AWS), sales and marketing to drive AWS partner s competency (G-Able certified AWS Digital Customer Experience and AWS Migration Competency in Y2023).

**IT Service Management**:
Act as ITIL process consultant to plan, assess, and develop ITSM processes for customer. This includes understanding as-is, identifying gaps and risks, providing recommendations, and developing to-be processes, templates, and training to close gaps of Service Management based on ITIL frameworks.
Act as ITIL process manager to assist Service Delivery Manager to roll-out G-Able managed service projects. This is to understand existing work environment of customers, identify gaps, setup account governance/account handbook, setup processes and templates as necessary. Including conducting the customer satisfaction survey (executive interview) at year-end to collect feedback from customers for service improvement purpose.

**Internal Process Consult**:
Conduct internal G Able process initiatives/improvements to assess, develop and roll out processes in G Able e.g. G-Able Deal Review Process, G-Able CSIR Plan (Cyber Security Incident Response Plan), ITSM process for Solution Management team, Standard Package/Service Offering Catalog for Solution Management team.
Act as Scrum Master of G Able Leadership Program to promote and support scrum team to communicate and coordinate in order to meet team s goal in Agile s way.
**Job skills required**: English, Scrum, Software Development
**Job skills preferred**: Good Communication Skills



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