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Process Trainer
2 months ago
*About Role:* The responsibility of the Trainer - Train agents on product and process, as and when there are NHT Responsibilities:*
- Train agents on product and process, as and when there are NHT batches
- Monitor contacts and find out areas of opportunity
- Work closely with Ops and Quality team design action plans to plug areas of opportunity
- Responsible for defined training conversion
- Manage retention during training
- Consistent alignment with operations by auditing contacts understanding needs, conducting refreshers
- Demonstrate innovation in training by carrying floor requirement into classroom training.
- Maintain Data as per training Processes
- Must have excellent presentation and communication skills.
- Should be able to drive key performance metrics related to training
- Must be flexible to work in 24X7 environment (night shifts and weekends basis scope)
- Must be flexible to being up skilled on VASS & quality
- Proficient with MS Office
- Should have basic knowledge of process mapping production hours to be given daily in the absence of NH training
*Desired Skills:*
Excellent in oral and written English communication
Excellent team player
Analytical skills and display maturity
Excellent in MS office - excel, power-point and ability to perform MIS
Exposure to basic call quality tools is preferable
Demonstrated proficiency in multi-tasking and clearly demonstrated passion for ensuring the success of Google culture of excellence and commitment to quality and customer service.
Passion for learning and creative problem-solving. Strong knowledge of cultural context in the user countries supported
Pay: ฿40,000.00 - ฿45,000.00 per month
Ability to commute/relocate:
- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- What is your nationality?
- Your current location?
- Do you have backgoround exposure to basic call quality tools?
- Are you ok with 24/7 rotational work shift schedule and work on site?
- What is your current salary?
- What is your expected salary?
- Availability to start?
**Experience**:
- Process Trainer in BPO company: 1 year (preferred)
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