Japanese Process Trainer

2 weeks ago


กรงเทพมหานคร, Thailand GrowthFn Full time

**Responsibility**:

- Implementation of additional practical training for new employees after completion of nesting
- Consulting and routing support
- Instructions on what to do in the event of a system failure
- Schedule management (because TL is on maternity leave)
- Counselling support for agents
- Coaching for dealing with technical issues
- Answers to Agent Questions
- Supervisor call

**Qualification**:

- Preferred 3-5 years’ experience as senior in a Contact Centre / Customer Service
- Bachelor’s degree in any Major
- Solid knowledge and understanding of contact center technology, processes, and operations
- Strong training /accreditation program design experience
- Advanced presentation, interpersonal, time management, and organizational skills
- Proficiency in using Microsoft products such as Excel, PowerPoint, Word;
- Ability to communicate results to management and in a fast-paced environment;
- Customer-centricic and attention to detail
- Ability to work both independently and in a team environment
- Outstanding organizational skills with multitasking skills

Pay: ฿75,000.00 - ฿85,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have Solid knowledge and understanding of contact center technology, processes, and operations?
- Your Nationality
- Your current location
- This position is Under Teleperformance Thailand, have you applied for this position with them before?
- Your current salary
- Your expected salary
- Notice period

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Senior in Contact Centre or Customer service: 3 years (required)
- Training/Accreditation program design: 3 years (preferred)

**Language**:

- Japanese (required)



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