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Manager, Master Trainer

4 weeks ago

กรงเทพมหานคร, Thailand Samsung Electronics Full time

Position Summary

Role and Responsibilities

**Responsibilities**:

- Responsible for Strategic field force training programs to support the business goal by working with mínimal supervision and undertaking projects relating to the formulation This manager must keep up-to-date with technology related to the products that the company sells in order to be able to thoroughly train to various key targeted groups
- Subject matter expert for enhancing, leading and delivering of sales training to both inside and outside sales staffs, Sales promoters, key dealers etc. to ensure Consumer knowledge and soft skill are at a level where they are able to on-train their customers, new product concept development and product seeding, and launch support are included
- Liaise with the Group Product Manager, National Sales Manager and Field Sales to implement a yearly training plan & identify key channels for the training plan.
- Achieves sales training operational objectives by contributing Content sales training information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining sales training system improvements; implementing change.
- Meets sales training financial objectives by forecasting sales training requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
- Determines training requirements by studying sales and marketing strategic plans and current sales results; conferring with sales executives; reviewing results of trainer coaching; evaluating training effectiveness by designing Pin to Pin Sales Talk Programs
- Develops job results resources by designing information systems; maintaining libraries and databases; building interactive and integrated job support systems.
- Develops managerial results by orienting new managers; conducting management training programs; providing learning resources; coaching individual managers.
- Organizing and conducting sales training courses content as well as involved in the identification of training needs and evaluation external courses, Monitors effectiveness of training techniques and suitability of training programs.
- Directly supervise the team of trainers and manage day-to-day operations to drive SELL-OUT Achievement through best practice training processes and practice
- Define definition and criteria for Product Consultant / floor salesman / Shop Managers auditing program
- Coach team on project knowledge and ensure training ability
- Administers and communicates training policy and programs
- Responsible and lead the special project assignment from management and special partner that related with product knowledge/soft skill capability enhancement including managing overall progress on target & timeline i.e. google project
- Collaborate and co-operate on training enhancement with partner when necessary i.e. Samsung pro
- Create new innovative/ new idea / new tools/ new solution to up-lift FF & PC capability
- Performs other duties as assigned by management /direct supervisor

Skills and Qualifications

Qualifications:

- Minimum 7 years’ experience in training field and people developing preferably having experience in Mobile, FMCG, Telecommunication, or Trading industry
- Bachelor’s Degree or higher in Business, Economics, Mass communication, or related field
- Excellent communication, coaching, presentation and well-organized skills
- Strong initiative, resourcefulness, and improvisation skills and project management skills
- Strong service mind, collaboration, problem-solving include motivation building
- Computer literacy in term of Microsoft Office especially Power Point and Excel
- Excellent command of English both written and spoken
- Strong mediating, Leadership & Team Management skill to works with collaboration with key stakeholders
- Ability to work under high pressure, manage complex, competing priorities and timeline

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