CRM Manager

4 days ago


กรงเทพมหานคร, Thailand Adecco Full time

สถานที่ทำงาน
- Bangkok, Thailand
- ประเภทของงาน
- พนักงานประจำ
- เงินเดือน
- ต่อรองได้
- หมวดหมู่งาน
- งานการตลาด
- อุตสาหกรรม
- ธุรกิจความงาม / ฟิตเนส / ผลิตภัณฑ์เพื่อความงามและเครื่องสำอาง / สปา
- หมายเลขตำแหน่งงาน
- JN -022024-122291

**เกี่ยวกับบริษัท**:
**About Our Client**:
Joining the global leader in luxury. With an unwavering commitment to creativity and an unparalleled pursuit of perfection, our client stands at the pinnacle of the luxury retail industry.

****As a Client Relationship Manager**, your responsibilities including focusing on building relationships with key consumer segments, leading customer engagement strategies across platforms, and collaborating with the retail and E-commerce teams to ensure seamless omni-client experiences and meet retail KPIs.

**รายละเอียดงาน**:

- Spearhead the development and execution of CRM strategies in alignment with global guidelines.
- Set annual CRM KPIs, ensuring alignment with brand direction and obtaining validation from regional and central teams.
- Conduct real-time data analysis for activities such as store openings/closings, door cannibalization studies, and tourist trend analysis.
- Manage the CRM system's customer database effectively to support marketing activities.
- Collaborate with the product marketing team for customer analysis and purchasing trend insights.
- Recruit and retain PCD members, supporting retail client telling.
- Execute customer-related communication tools, including newsletters, e-mags, DM, and SMS.
- Work closely with the retail team on key data to analyze customer behavior and expectations.
- Optimize client journey with technology, such as Line OA.

**ประสบการณ์**:

- Proven experience in CRM and luxury retail.
- Strong analytical skills for real-time data analysis.
- Excellent communication and leadership skills.
- Familiarity with CRM systems and database management.
- Previous success in customer recruitment and retention strategies.

**การศึกษา**:

- University graduate or above.

**ติดต่อ**:

- Perapon Mutong
- โทร +6621213500


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