Brand Account Manager

5 months ago

กรงเทพมหานคร, Thailand Intrepid Full time

**About Us**

Brands love our regional presence, our excellent pro-active ecommerce service which is enabled by our strong team, and our advanced marketing and tech capabilities. We also partner globally with companies strong in other regions, such as in the Americas and Europe.

We deliver differentiated value to both the world's largest consumer product companies and fast-growing brands thanks to our expertise, scalability, global reach, and highly sophisticated AI and data-powered solutions. These solutions might range from simple self-service software to outsourced administration of digital commerce marketplace operations, and all in between.

With multiple locations and hubs in Singapore, Thailand, Indonesia, Vietnam, Philippines and Indonesia, Intrepid Southeast Asia’s dedicated team of >600 digital commerce and media experts are committed to providing our clients with access to vast untapped markets and solutions for major digital marketplaces in the region.

The role:
As a Brand Account Manager, you will be responsible for managing and growing the ecommerce business of one or multiple accounts across all ecommerce platforms in Thailand. As the account’s main point of contact and trusted advisor, you create the ecommerce strategy and plans for your brands and take ownership of their stores like it is yours. You negotiate with account and platform stakeholders to maximize the attractiveness of propositions for consumers and exposure for the account, in order to grow the business. You have a firm grasp of ecommerce fundamentals and the growth levers that the different marketplaces offer. You coordinate with our different in-house teams and ensure that collectively you make your accounts successful.

You are responsible for account NMV and revenue growth and work closely with the business development team to explore how your brands can benefit from additional services.

Your responsibilities will include:

- Grow account NMV and revenue
- Build strong relationships with your brand and platform counterparts
- Deliver expert recommendations on the best strategy / promotions / growth levers for brands
- Develop annual growth plans and activation calendars and campaign proposals
- Manage x-functional team to drive brand performance (Content, Store mgmt, Operations, Chat)
- Ensure all brand / store KPIs are met
- Collaborate on onboarding and growth plans for new brands
- Collaborate with management on NMV goals, planning and forecasting
- Work together with Intrepid leadership to ensure account retention and growth
- Coach and develop junior team members

Who we look for - the ideal profile:

- University degree
- Thai Nationality ONLY
- Fluent in Chinese Language
- + years of relevant work experience in e-commerce, ideally with a platform (Lazada / Shopee), with another enabler, or with a brand or distributor
- Commercial performance-driven mindset, flexible & collaborative attitude, looking to make an impact and thriving in a fast-paced start-up environment English
- Strong interpersonal, relationship, communication, listening and negotiation skills
- Ability to develop a brand ecommerce strategy and translate this into annual & monthly activation plans
- Experience in developing digital / e-commerce campaign plans
- Analytical skills to analyst data and make performance improvement suggestions
- Project management experience
- Good excel and PowerPoint skills

What we offer:

- Excellent and competitive compensation package
- Professional and open international working environment - culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce topics, technical skills, soft skills and leadership training) made available on our proprietary learning platform Intrepid University
- You will work with many brilliant co-workers who are movers and shakers of the industry, as well as with leading brand and ecosystem partners across all categories to shape their presence across all ecommerce platforms in the years to come, and will have a broad view on the latest developments in the South East Asian e-commerce ecosystem
- Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of dispute, Intrepid will not be liable for any material compensation to third parties_

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