Onboarding Analyst

5 months ago

กรงเทพมหานคร, Thailand BigPay Full time

**What we do, and why we do it**

The banking system is evolving to give consumers the transparency, control and financial wellbeing they deserve. In a world where technology can change how we live for the better, there is no reason to be burdened by legacy systems, bureaucracy and mediocrity. It’s time for a change, and you can be part of this revolution

BigPay is everything you wish your bank was: fair, transparent, frictionless. We went back to the drawing board to explore how new technologies could bring power back to you. Our goal is to solve real world money problems for millions of people by empowering them, and providing a simple interface for users to send, receive and track their money.

**Life at BigPay**

We’re fast, curious and ambitious. We are on a fearless adventure to change financial services for consumers, and we value ownership, initiative and leadership from everyone in the company. We’re going out of our way to recruit the most intelligent, creative and talented people in the world. We want innovators, and that means maintaining an environment where they can flourish. Our only boss is the consumer. BigPay values highly collaborative, hardworking people, who can deconstruct problems on the fly and take the team with them, while being inventive, iterative and agile. We never want to reach a stage where you are not challenged on a daily basis - because it means we’re not going fast enough.

**Why BigPay?**
- Join a fearless adventure, where your opinion and input is highly contributional
- Work in a fast paced, growing company where you will be empowered to succeed
- An environment where you can challenge and be challenged
- You will be surrounded by a multidisciplinary group of experts
- Competitive salary & benefits

**About the job**

Review new account documentation and resolve escalated issues.

Update customer details and collect documentation to meet ongoing customer due diligence requirements

Ensure consistency in planning, quality control and quality assurance

Review and update existing onboarding risk policies and procedures

Generate reports and meet with management to review existing and proposed processes

Analyse market trends, observe customer behaviour and liaise regularly with marketing, product and customer service teams to report these trends and seek ways to improve the customer experience and the review process.

Keep up to date on market trends as well as procedures and tools used in KYC, ECDD, Sanctions Screening.

***

**To be successful you will**

Have a considerable knowledge and experience (1+ years) in the CDD/KYC and/or sanctions environment

Have a strong understanding of the payment technology industry

Possess strong risk management principles, methodologies and tools, governance principles preferably in a financial services technology environment

Demonstrate the ability to work under pressure, with excellent attention to detail and effective time management skills

Be an analytical thinker and critical reasoning skills

Be self-motivated and have the ability to work independently.

**Equal Opportunities and Accommodations Statement**

BigPay is deeply committed to creating a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit based or legally protected grounds.

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