Analyst, Client Management

1 month ago

กรงเทพมหานคร, Thailand Standard Chartered Full time

**Job Summary**

**The role is responsible for**:

- Performing making activities across the Client Management processes and ensuring that client onboarding activities such as timely completion of Client Due Diligence (CDD), Credit documentation, arrange processing of various channels and related products and services setup requests are performed on a timely basis and first time right
- Delivering excellent service against agreed service standards, delivery standards, and mínimal error rates as appropriate
- Providing insight and suggestions to improving processes, identifying opportunities to streamline and automate

**Strategy**

**Targeted Improvements**
- Act as a service partner, work together with RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
- Ensure uniform approach towards the implementation of Client Management model in the country with a focus on service differentiation based on client tiering and value. Ensure that the model is scalable, best-in-class, client-focused and fit for purpose of client delight
- Deliver excellent service against agreed service standards, delivery standards, and mínimal error rates as appropriate

**Automation and Streamlining**
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
- Adherence to changes in line with the Client Management destination model and DOIs

**Business**
- Provide credit documentation support for the deals flowing from Corporate, Commercial & Institutional Banking (“CCIB”) and Business Banking (“BB”) clients business sector
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
- Develop and maintain rapport with business stakeholders e.g. Transaction Banking (TB) Implementation Managers, Product managers, Relationship managers as well as GBS Hub teams (cross functional) for superior onboarding and ongoing support to all clients
- Ensure alignment between CCIB business and Client Management with regular engagement regarding business priorities, issues, and address any gaps
- Adhere to first-time-right principles
- Provide insight and suggestions to improving processes, identifying opportunities to streamline and automate
- Undertake ad-hoc duties and when delegated by Line Manager and Country Client Management Head

**Key Responsibilities**
- Processes*- Client Due Diligence (CDD) and Regulatory Onboarding
- Perform all relevant onboarding processes
- Creation of CDD for New Clients & Review of CDD for Existing Clients and perform regulatory onboarding (e.g. FATCA, CRS) activities
- Respond and clear queries from Checkers / Specialists / Business CRM on a timely manner
- Work in partnership with all relevant stakeholders effectively within the end-to-end CDD process
- Troubleshoot difficult cases with the relevant stakeholders. Proactively identify potential issues/ concerns and escalate to management for attention/ support.
- Generate daily / fortnightly / monthly reports for Senior Manager/ Business Head
- Scan, upload and correctly tag documents per global documentation standards
- Be the librarian & soft copy custodian for CDD related documents
- Ensure timely and quality delivery of cases assigned
- People & Talent *- Provide effective orientation /guidance to new Joiners on the bank’s policies/procedures/processes to ensure their successful assimilation into the team and the bank
- Develop and implement a personal learning plan with team manager to attain necessary competencies
- Successfully complete milestones as laid out in implemented personal learning plan
- Risk Management*- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
- Ensure a clear and uniform approach towards implementation of the global operating model for all Client Management related processes, and adherence to DOIs
- Report any deviation (if any) to appropriate authorities and obtain proper dispensations
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

Governance *
- Ensure strong due diligence on document safekeeping and data confidentiality
- Ensure correctness of documentation prior to any dispensation from the Bank
- Ensure compliance with the internal policies and credit policies, external policies, regulatory and statutory requirements
- Undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing c

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