L1 - Network Operation Analyst Based in Rayong
5 months ago
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in around 80 countries are entrusted by our customers to deliver what matters most. DXC is where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
**L1 - Network Operation Analyst**
Summary: Level 1 Technician is responsible for the workflow and escalations of assigned tickets and problems.
**Responsibilities**:
- Event Verification / Initial Triage
- Incident Record Opening
- Answer phone Calls
- Create / troubleshoot incident tickets
- Engage the vendor & field services as needed
- Create RCA's
- Execute RMA process
- Investigate, diagnose and validate incidents upon contact
**Qualifications**:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 2+ years of network operation
- Ability to work under 24x7 Support
- Experience with network monitoring tools such as OpManager, SolarWind, etc.
- Familiar with ITIL process
- Good to have CCNA/CIPA
- Customer service mind.
**Technical Skills required**:
- Routing and Switching
- Cisco devices Router, Switch, Firewall ASA FirePower, Wireless
- PaloAlto, FortiGate
- HPN devices (H3C / Procurve / 3com/Aruba ) - optional
- F5
- Riverbeds steelheads
Our culture and benefits: DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. **#WeAreDXC**
As an employer of choice, our “**people first**” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
- Extensive resources to support your onboarding and continual development including DXC University
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition.
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
- More time to do the things you love with flexible leave options, including purchased leave.
- Take time to give back with charitable and emergency services volunteer days.
- Well-being matters to us and our Employee Assistance Program is there to support you and your family.
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