Client Onboarding Analyst

3 days ago

กรงเทพมหานคร, Thailand Citi Full time

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

Citi’s **Operations and Technology (O&T)** enables Citi to achieve its day-to-day operational and long-term growth goals, enabling execution of Citi’s strategy by providing services, technical solutions and infrastructure across the bank

We’re currently looking for a high caliber professional to join our team as **Client Onboarding Analyst **based in Bangkok, Thailandam. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- We empower our employees to manage their financial well-being and help them plan for the future.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.

**In this role, you’re expected to**:
**Responsibilities**:

- To manage Trade Product implementation (Client & Supplier onboarding function) of complex deals in line with project management methodology and have end to end management of dedicated client deal portfolio enhancing the client on-boarding experience
- Oversight of all client on-boarding activity end-to-end (including standard, low complexity and complex deals).
- Manage and coordinate the work involved in a complex deal working with partners including Sales, Product, Technology, Client Operations, Marketing, Risk and Controls, Legal and other teams
- Serve as single point of contact for the client and internal functional partners, responsible for the coordination and successful end-to-end delivery of projects. Closely manage the expectations of the client organization.
- Develop and maintain a customized project plan tailored to client’s requirements, outlining deliverables, milestones, critical path items and actions.
- Manage regular client communication for portfolio of projects and serves as escalation point for key client and internal stakeholders
- Effective maintenance and communication of MIS and project metrics. Provide ongoing senior management updates on key projects as required.
- Processes client’s requests related to system set up and documentation lodgment.
- Co-operates with internal partners to perform systems maintenance based on documentation related to Trade services.
- Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
- Verification and authorization of data entered in the systems.
- Ensures all queries are dealt with in an efficient and timely manner.
- Assists in the implementation of validated process improvements.
- Previous experience in Trade onboarding & Project management preferred.
- Knowledge of Basic Trade Products is desirable.
- Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken Thai & English. Be able to work under pressure and to meet deadlines. Proficient knowledge of Thai & English (written and spoken).Bachelor’s/University degree or equivalent experience

Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**Job Family Group**:
Customer Service
- **Job Family**:
Institutional Client Onboarding
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting

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