Operations Manager

6 days ago


กรงเทพมหานคร, Thailand Go Asia Consulting Manpower Co., Ltd. Full time

Operations Manager **( Thai Nationality Only )**

Company : Tech, Game Development, BPO

Salary : 75K THB ( negotiable )

Work Location : Khlong Sam Wa (Phraya Suren) Free Shuttle Bus

Working Days : Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.

Able to work during Thailand Public Holidays as requested.



**Responsibilities**:

- Implement BPO management principles, structure, workflow and processes
- Responsible for managing LOB operations and client based KPIs (quality, staffing, service level, and billable hours)
- Assess and adjust operations / procedures in response to real-time changes
- Oversees daily LOB activities (hiring, facility requirement, assets, etc)
- Continued supervision of team members (assigned work, training, problem-solving, client concerns) to optimize productivity and performance
- Host internal - external business reviews regularly to present performance, communicate insights to ensure all concerns are addressed
- Develop, manage, and maintain team productivity goals vs dept standards
- Participate in cross-functional meetings to review operational support information, define action plans that resolve issues and drive improvement
- Create consistency in performance and processes across multiple markets with TLs development through coaching and development plans



**Qualification**:

- Bachelor Degree or Higher in any discipline
- 2+ years experience as Asst. Manager / Operations Manager in the BPO industry
- Good at English communication (Eng - C2 Level)
- Managed at least 150 FTEs across multiple markets.
- Preferably has managed content moderators / team leads before
- Proven track record of meeting and delivering targets and commitments.
- Strong managerial, critical thinking and problem-solving skills
- Strong analytical and decision-making skills
- Proficient in Google Suite and online collaboration tools**Benefits**:

- Attractive compensation package / fun and professional environment
- Open and honest culture where people are valued, treated fairly and empowered
- 1st year - paid vacation days
- Allowances: Night Shift / OT
- Annual Leave / Personal Leave / Social Security
- Group Health Insurance
- No dress code is required, we appreciate your true talent

Please send your English CV or resume to

or Tel. (+66)83-126-7996 (Eve)

**Salary**: From ฿75,000.00 per month



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