Operations Manager

2 months ago


คลองเตย กรงเทพมหานคร, Thailand Bitkub Full time

Oversee daily operational duties including but not limited to processing transactions, account verifications, and overall customer support.
Work closely with the COO, determine values and mission, and plan for short and long-term goals.
Supervise operations team to ensure operational excellence and excellent customer services.
Develop and maintain 3rd party integrations to introduce new tooling solutions into our existing infrastructure.
Manage the recruiting, training, and performance evaluation of operations personnel to ensure an effective team.
Determine staffing requirements, work assignments and schedules for side projects.
Generate operational reports for COO and management as needed.
Develop and maintain operational procedures and guidelines for the team.
Communicate all operating policies and/or issues at team meetings.
Address operational issues and concerns in a timely fashion.
Evaluate current operational strategies and recommend improvements.
Collaborate with cross-functional teams in improving the operational tools and systems.
Communicate with the legal counsel and safety department to ensure all processes remain compliant with the SEC and other governmental regulations.
Qualifications.
Bachelor s degree in any related field.
Minimum 5 years of experience in Customer Experience or related functions in management level.
Strong English communication skill.
Able to manage multicultural and diverse teams.
Strong understanding of training or operations development tools and concepts.
Solid foundation in data analyzation, root cause and learning-need analysis by using various data sources.
Strong mindset in people development.
Project management and planning skills.
Strong mentoring and coaching skills.
Strong leadership qualities with excellent communication and interpersonal skills.
Nice to have.
**Experience in any of the following industries**: Banking, Online Payments, Cryptocurrency, or Exchanges.
Years of experience in Operation or Customer support position.
Work experience in a high-growth startup or tech company.
General understanding of KYC/AMLO requirements.
**Remark**: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
**Job skills required**: Project Management, English, Legal


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