Quality Analyst
5 days ago
Description / Requirements
Salary - 85K -95K THB
*Language Proficiency: English (B2 level) + Native Japanese
Location: Bangkok Thailand
About the Role:
Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact
Essential Functions/Core Responsibilities
- One should be ok watching the egregious/sensitive content
- Someone coming from content moderation background preferred
- Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other
- Reports results of evaluations to appropriate Business stakeholders (Quality Leadership,
Operations, Client, Account Management, and Resource Unit partners)
- Participates in calibration sessions/call listening sessions with Quality Leadership staff,
Operations, Program Management and clients to ensure scoring consistency and best practices
- Participates in internal quality audits (e.g. periodic audits of existing processes to determine
process control and efficiencies) designed to improve overall contact quality and recommend
changes
- Maintains strong program knowledge base; basic understanding of client products, services
and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations,
Client, Account Management, and Resource Unit partners)
© 2019 Concentrix Corporation. All rights reserved
- Meet departmental productivity requirements (e.g. number of calls monitored per month,
- Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and l
- Support management focus on review of key drivers, metrics and operational processes
(including Training) that drive Balanced Scorecards and count profitability goals
- Bachelor’s Degree in related field from a four-year college or university with less than one year
of relevant experience preferred
- Effective communication skills, both written and verbal
- Proficient in Microsoft Office
- Ability to multitask and meet timelines on deliverable
- Detail-oriented
**Salary**: ฿85,000.00 - ฿95,000.00 per month
Ability to commute/relocate:
- กรุงเทพมหานคร: Reliably commute or willing to relocate with an employer-provided relocation package (required)
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