Operations Coordinator

6 months ago


Thailand CXG Full time

We are looking for a remote Operations Coordinator to work with our Japanese team

About us:
Our company was founded in 2006 and our story began with two entrepreneurs. Today, we are a proudly global business. With 12 offices from Shanghai to Paris, we operate in 85 countries and across four continents. More than 160 professionals from around the world come together to serve clients from more than 200 luxury brands.

At CXG, we love evolving, improving, and transforming experiences. We provide strategic solutions that enhance the customer experience for some of the world's best-known premium and luxury brands.

This position requires you to successfully and efficiently execute projects in your area under the supervision of the Community & Operations Manager. Additionally, it is important to expand your evaluator database and maintain active evaluators.

Job description:

- Maintain smooth communication with evaluators and guide them through the project smoothly.

・Basic tasks such as understanding the profile of evaluators and recruiting, guiding, and training evaluators that match the survey.
- Coordinate projects and adjust schedules to meet deadlines.

・Encourage evaluators to submit evaluation forms (questionnaires in which evaluators fill in their results) to maintain the quality of the content.

・Actively communicate with domestic and overseas customer success managers as necessary to understand project details and respond to problem reports. (It is OK even if it only supports Japanese)

・Create a budget for setting compensation and transportation expenses for evaluators to reach operational margin targets.

・In addition to the main work, I will also be involved in tasks such as using social media and creating content in order to expand the evaluator database.

・Other office work duties

Requirements:
・At least 1-2 years of administrative experience (operation work or customer service experience is a plus)
- Microsoft Office skills are required, and knowledge of other software is also welcome.

・Ability to understand the details of multiple projects and manage and schedule them.

・Multi-tasking ability

・Be flexible, spontaneous, and have problem-solving skills. Ability to deal with details and punctuality issues.
- Passionate, positive and outgoing personality. Ability to work as part of a team.
- Ability to work under pressure and manage stress.

・Customer service oriented.

・Those who do not have any problems with work quality or online communication even when working remotely.

Welcome skills:

- Social media and technology savvy (personal or professional experience).
- Those who already have experience in social media development and community management.

4-5 days a week, 7-8 hours (full-time work, those who can work overtime welcome)

*Working hours may vary depending on off-season and busy season.

Pay: ฿360.00 - ฿432.00 per hour


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