Fulfillment Team Lead Supervisor

6 months ago


ประเวศ กรงเทพมหานคร, Thailand Pandora Jewelry Full time

**Job title**:

- Fulfillment Team Leader**Geographical scope**:

- Thailand, Asia Pacific and Global**Reports to**:
**Warehouse** **Manager**

**Location**:

- Bangkok, Thailand**Department & team**:

- Global Supply Chain_

**Managerial Responsibility: Y/N
- Y_

**Number of direct reports**:

- 5_

**Main purpose of the role:
**Fulfillment Team Leader is responsible for order picking management. Fulfillment Team Leader is part of the warehouse management and must develop the management to ensure that the department’s objectives and goals are achieved.**
- **Help develop the warehouse system of PST for sustainability by developing the operational procedures which are appropriate in terms of practicality in picking task. Also, support PST’s operational systems and be responsible for the on time delivery of outbound sales orders.**
- **Support customer relation department in responding to customer’s requirements and promote positive operational actions.**
- **Develop the employees’ work skills and behaviors for the benefit of the company’s business. Embrace the PANDORA values to ensure an engaged and motivated team.**
- **Ability to manage high performing teams with high and low periods requiring the management of overtime in an effective way to meet customer demand and maintain costs.**
- **Ensure the policy and regulations related to safe work environment are maintained. Check and control the operations in accordance with the indicated regulations.**
- **Analyze work result, compile information and suggest solutions to problems for more effectiveness and efficiency of work. Deliver on targets aligned to annual KPI’s.**
- **Support the management’s performance by considering the urgency, complexity and detail of work.**
- **Effective communication with a focus on clarity, ensuring all stake holders are made aware of deviations and changes.**
- **Understand and follow work environment, occupational health and safety management or other systems arranged by the company such as** **ISO 14001 & ISO 45001.**

**Key accountabilities**:

- **Engage with the team and create regular meetings with the ability to demonstrate a positive winning mindset.**:

- **Motivate the team with a growth mindset to inspire change and ensure feedback.**:

- **Daily allocations using WMS and on time deliveries.**:

- **Accuracy of shipments and focus on quality deliveries.**:

- **Proactively seek opportunities for improvements and change within operational areas.**:

- **Report performance and targets relating to department and KPI’s.**

**KPI’s**:
**Annual operational KPI’s relating to Picking productivity, Accuracy of picking, Order accuracy (Audit), Cycle counting. Shared across 3 departments.
**Responsibility for Revenue/CAPEX/OPEX**:
**Key stakeholders - Internal**

**Custom Relation & Trade and Custom**

**Key Stakeholders - External**

**Craft & Supply**

**Educational background**:
**Bachelor’s degree in any fields**

**Field of study**:
**_(Preferred education)_**

**Supply Chain, Logistics, Engineering, Organization & Leadership, Finance and Economics, International Business**

**Pivotal and professional qualifications**:
**Years’ experience 1-3 years**

**Personal Competencies**:

- **Good knowledge of warehouse and logistics management**:

- **Communicate well in English (listening, speaking and writing)**:

- **Positive and motivating mindset.**:

- **Good personality, work well with other people, enthusiastic, and team-oriented.**:

- **Leadership skills, highly responsible, attention to detail, team-oriented**:

- **Resilient and effective to quick changes in working day.**:

- **Able to coordinate well with people of all levels and be creative,**

**Computer Skills**:
**MS. Office (Word, Excel and Power point), Microsoft Dynamic AX/ software and WMS**

**Language Skills**:
**English and Thai


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