
Head of Operations
4 weeks ago
Our client is in the Banking Industry.
- Being responsible for managing the daily activities of Payment Operations, Trade & Loans Operations, and Treasury Operations.
- Reviewing, checking, and approving transactions and escalating issues for resolution.
- Shadowing Operations Manager for Account Services, Credit Administration, Operational Risk, and Information Technology. Back up and key successor for Operations Manager.
- Ensuring all departments are in line with general controls and standards and conform to all applicable laws, regulations, internal policies, and procedures. Ensure signing limits are not breached within the department.
- Ensuring overall operating efficiency by maintaining standards for conduct, quality, performance, and productivity and addressing corrective action when necessary.
- Identifying opportunities to implement process improvements and expense-reduction enhancement.
- Assisting, leading, planning, and executing project scope/initiatives with mínimal guidance.
- Within a strictly regulated environment, reviewing and adhering to all department policies, client requirements, and compliance guidelines from HQ and BOT.
- Identifying control deficiencies and implementing appropriate procedures to mitigate any risks.
- Ensuring all Audit’s control points of view are remediated and are monitored without repeated issues and obtain at least “satisfactory” for all internal and external audits.
- Handling customer queries and minimizing/eliminating complaints.
- Ensuring no financial loss to the Branch due to operation errors or omissions.
- Monitoring unusual and suspicious transactions and reporting any if any.
- Serving as the primary point of escalation for staff members and internal and external clients.
- Setting and reviewing appropriate resource allocation, and performance goals, monitoring functional and ensuring all SLAs/KPIs are met.
- Coaching, developing, motivating, and managing staff performance.
- Ensuring there is a proper backup on staff in absence.
- Coordinating and conducting annual testing on BCM activities.
- Reviewing and performing RCSA/CSA activities.
- Conducting team huddles with staff on a weekly/monthly basis.
- Performing any assignment/duties from GM and OM.
**Qualifications**
- Have at least 15 years of working experience in operations areas and managing teams.
- Deep knowledge of banking operations and understanding of local laws and regulations.
- Ability to independently solve problems within the area of expertise.
- Good interpersonal and communication skills.
- Good command of English.
- Energetic with a can-do attitude, fast learner, and hands-on.
- Optimistic approach and ability to overcome problems.
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