Head of Operation

6 months ago

กรงเทพมหานคร, Thailand Intrepid Full time

**About Us**

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

**Responsibilities**:

- Manage and train operations team and responsible for overall backend operations for Ecommerce management business of Thailand.
- Responsible for all day-to-day operational aspects including, inventory, orders and returns management:

- Coordinate with 3rd Party Logistics Service Providers, Ecommerce platforms and clients to ensure successful execution of fulfillment, orders and processes;
- Support the team to troubleshoot and resolve daily receiving, fulfillment, and delivery issues, identify root causes and drive continuous improvements and mitigation plans;
- Work closely with internal and external stakeholders (KAM team, Warehouse and Marketplace/Client) to ensure smooth operations to deliver best customer & consumer experience;
- Generate daily and monthly operational related data reports, analyze quantitative data, and propose data-backed improvement plans;
- Monitor and be responsible for inventory health including liaising with finance for reconciliation and cost allocations.
- Implement regional initiatives and drive local projects to develop and enhance capabilities of the operations function and improve performance efficiency:

- Develop and implement data visualization/dashboard, data analytics and other strategies to generate actionable insights;
- Support teams in defining business processes, developing operational roadmaps, and associated system requirements;
- Establish and consistently strengthen Standard Operating Procedures (SOP) for various operational models and category specific requirements.
- Perform other relevant duties according to the business needs
- Drive a culture that emphasizes a "People First" environment, open communication, empowerment, recognition
- Understand profit and loss, accounting functions, and the relationship of operational activities and decisions
- Negotiate agreements with vendors and collaboration partners.

**Requirement**:

- University degree in any related field
- 7-10 years successful experience leading a large operations organization, especially from ecommerce corporate
- Demonstrated success in the management of people and very strong leadership trait
- Logical thinker with good analytical and problem-solving skills; strong attention to details and process driven
- Well organized and good follow up skills
- Able to create and maintain professional relationships with customers and fulfillment partners
- Technology inclined; competent with Microsoft Office Suite, particularly Excel
- Thrive in a fast-paced start-up and Ecommerce environment

**Who we look for - the ideal profile**:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven track record of success in business development, sales, or related roles within the digital commerce industry.
- Deep understanding of marketplaces, marketing solutions, technologies, and trends.
- Strong interpersonal skills with the ability to build rapport and influence key decision-makers.
- Excellent communication and presentation skills both in English and Vietnamese, with the ability to articulate complex concepts in a clear and compelling manner.
- Strategic thinker with a results-driven mindset and a proactive approach to problem-solving.
- Strong business acumen with a track record of quantitative analysis.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Demonstrated ability to meet or exceed sales targets and objectives.

**What we offer**:

- Professional and open international working environment - culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce

  • Head of Operation

    2 months ago

    กรุงเทพมหานคร, Thailand The Summer Coffee Company Full time

    Requirements - Head of Operation 1. **Experience and Background**: - **Operational Leadership**: At least 3-5 years of experience in a management or leadership role within the coffee, food, or hospitality industry. The Summer Coffee Company emphasizes quality, so experience managing high-end or specialty coffee shops is valuable. - **Supply Chain and...

  • Head of IT Operations

    6 months ago

    กรุงเทพมหานคร, Thailand Combined Insurance Full time

    We are looking for a Head of IT Operations to oversee the technology infrastructure, operational processes, service management, including incident, problem, change management of our organization's IT department. Head of IT Operations will be responsible for managing the day-to-day operations of the IT Operations & Infrastructure including Helpdesk support...

  • Head of Operations

    3 months ago

    กรุงเทพมหานคร, Thailand Nimble Full time

    **About Nimble**: We solve our client's most difficult business challenges through technology. Our company partners with the most ambitious companies around the world creating long-term impact with the work with do. If you want to grow together, work on challenging products and enjoy using the best tools and practices, Nimble is the right place for...

  • Vice President, Country Compliance and Operational

    1 month ago

    กรุงเทพมหานคร, Thailand Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • Head of Operations Support

    6 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand บริษัท จีเอ็มเอ็ม มิวสิค จำกัด Full time

    **Head of Operations Support**: Here at ConsultingPress we are always looking for fresh talents to join our team. We are looking for online marketing specialist in London UK in Strategic Planning department. Please read carefully what we require and what we offer and use our online form for submission. - **Department**: Operations Support -...

  • Head of Assistance

    6 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has specialized in providing international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members to ensure they have access the best care available. **Are you...

  • Head of Operations

    6 months ago

    กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is in the Banking Industry. - Being responsible for managing the daily activities of Payment Operations, Trade & Loans Operations, and Treasury Operations. - Reviewing, checking, and approving transactions and escalating issues for resolution. - Shadowing Operations Manager for Account Services, Credit Administration, Operational Risk, and...

  • Head of Operations

    6 months ago

    กรุงเทพมหานคร, Thailand Meeting Point Asia Full time

    **Job Purpose Overview**: This position is responsible to deliver performance across Meeting Point Service Delivery, In-Destination Sales and all Guest-facing activities. The scope of the role is Reservations & bookings, Operations planning, Service delivery, In-destination sales, Quality control, Customer feedback and Emergency response. This role is...

  • Head of Medical Assistance

    7 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has specialized in providing international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members to ensure they can access the best care. **Are you an...

  • Head of Legal

    2 weeks ago

    กรุงเทพมหานคร, Thailand Sandoz Full time

    **Major accountabilities**: - Under leadership of a L&C Leader and in close co ordination with Senior Business (e.g. Country Presidents) and Senior Representatives from other Functions (e.g. Internal Audit, BPO, Legal, Policy Custodians). - Drive robust implementation of the L&C Head role and provide support to Country Head. - Provide strategic direction...

  • Head of Operations

    3 months ago

    กรุงเทพมหานคร, Thailand Intrepid Full time

    **About Us** Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key...

  • Svp, Head of Fraud Control Operations

    3 months ago

    กรุงเทพมหานคร, Thailand UOB (Thai) Public Company Limited Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • ตำแหน่งงาน : The Head of

    6 months ago

    กรุงเทพมหานคร, Thailand Winton Service Full time

    ตำแหน่งงาน : The Head of Operations สถานที่ทำงาน : กรุงเทพมหานคร เวลาทำการ : วันจันทร์ถึงวันศุกร์ 09:00-18:00 เงินเดือน : 90,000-140,000 บาท / เดือน สวัสดิการ :...

  • Head Chef

    7 months ago

    กรุงเทพมหานคร, Thailand Stay Wellbeing & Lifestyle Resort Full time

    Well-known standalone restaurant in Phuket is looking for his next Star who will handle all culinary aspects of the Kitchen! The restaurant consist of 200 seats, both indoor and outdoor positioned as a high end brasserie. - Excellent culinary skills - Creative and up to date with the latest food trends - Present during the operation hours and at the pass...

  • Head of Operational and Technology Risk Management

    7 months ago

    กรุงเทพมหานคร, Thailand Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

  • Head of E2e Automation Portfolio

    3 months ago

    กรุงเทพมหานคร, Thailand Ericsson Full time

    **Join our Team**: **Our exciting opportunities**: We are looking for a Head of E2E Automation Portfolio for our MOAI Network Build Automation team. In this role, you will be responsible for balancing the Automation requirements from Build towards the development teams and be a trusted adviser for our Customer Unit’s in their automation journey. The key...

  • Digital Asset

    7 months ago

    กรุงเทพมหานคร, Thailand Stock Exchange of Thailand Full time

    Responsibility: - รับผิดชอบงาน Digital Asset - Market Operation และ Market Supervision ของศูนย์ซื้อขายสินทรัพย์ดิจิทัลไทย (TDX) Market Operation - พิจารณา ตรวจสอบ...

  • Head of E2e Automation Portfolio

    2 months ago

    กรุงเทพมหานคร, Thailand Ericsson (Thailand) Ltd. Full time

    Strong People Skills - Responsible for dimensioning, recruitment, development, training, and maintaining inventory of team capabilities to support and deliver Automation Services delivery. Automation Portfolio Update and Communication - A key function of MA E2E Portfolio Head is to supply a steady stream of information on the capabilities of the automation...

  • Head of E2e Automation Portfolio

    1 month ago

    กรุงเทพมหานคร, Thailand Ericsson Full time

    **Join our Team**: **Our exciting opportunities**: We are looking for a Head of E2E Automation Portfolio for our MOAI Network Build Automation team. In this role, you will be responsible for balancing the Automation requirements from Build towards the development teams and be a trusted adviser for our Customer Unit’s in their automation journey. The key...

  • Head of Operations

    2 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand RecruitGo Full time

    Emerhub Thailand is currently looking for the Head of Operations who will be responsible for leading and managing the overall operations of the delivery department. This role requires a strategic thinker with strong leadership and operational expertise to ensure efficient, cost-effective, and customer-centric service delivery.To succeed in this role, you...