Head of Operation

4 months ago

กรงเทพมหานคร, Thailand Intrepid Full time

**About Us**

Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, a wide range of Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities.

We are growing rapidly and as the exclusive partner of Flywheel in SEA, we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital commerce in SEA, and experience what it takes to drive a successful ecommerce business end to end.

**Responsibilities**:

- Manage and train operations team and responsible for overall backend operations for Ecommerce management business of Thailand.
- Responsible for all day-to-day operational aspects including, inventory, orders and returns management:

- Coordinate with 3rd Party Logistics Service Providers, Ecommerce platforms and clients to ensure successful execution of fulfillment, orders and processes;
- Support the team to troubleshoot and resolve daily receiving, fulfillment, and delivery issues, identify root causes and drive continuous improvements and mitigation plans;
- Work closely with internal and external stakeholders (KAM team, Warehouse and Marketplace/Client) to ensure smooth operations to deliver best customer & consumer experience;
- Generate daily and monthly operational related data reports, analyze quantitative data, and propose data-backed improvement plans;
- Monitor and be responsible for inventory health including liaising with finance for reconciliation and cost allocations.
- Implement regional initiatives and drive local projects to develop and enhance capabilities of the operations function and improve performance efficiency:

- Develop and implement data visualization/dashboard, data analytics and other strategies to generate actionable insights;
- Support teams in defining business processes, developing operational roadmaps, and associated system requirements;
- Establish and consistently strengthen Standard Operating Procedures (SOP) for various operational models and category specific requirements.
- Perform other relevant duties according to the business needs
- Drive a culture that emphasizes a "People First" environment, open communication, empowerment, recognition
- Understand profit and loss, accounting functions, and the relationship of operational activities and decisions
- Negotiate agreements with vendors and collaboration partners.

**Requirement**:

- University degree in any related field
- 7-10 years successful experience leading a large operations organization, especially from ecommerce corporate
- Demonstrated success in the management of people and very strong leadership trait
- Logical thinker with good analytical and problem-solving skills; strong attention to details and process driven
- Well organized and good follow up skills
- Able to create and maintain professional relationships with customers and fulfillment partners
- Technology inclined; competent with Microsoft Office Suite, particularly Excel
- Thrive in a fast-paced start-up and Ecommerce environment

**Who we look for - the ideal profile**:

- Bachelor's degree in Business Administration, Marketing, or related field.
- Proven track record of success in business development, sales, or related roles within the digital commerce industry.
- Deep understanding of marketplaces, marketing solutions, technologies, and trends.
- Strong interpersonal skills with the ability to build rapport and influence key decision-makers.
- Excellent communication and presentation skills both in English and Vietnamese, with the ability to articulate complex concepts in a clear and compelling manner.
- Strategic thinker with a results-driven mindset and a proactive approach to problem-solving.
- Strong business acumen with a track record of quantitative analysis.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Demonstrated ability to meet or exceed sales targets and objectives.

**What we offer**:

- Professional and open international working environment - culturally integrating the best of all cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
- You are one of the pioneers of a new and cutting edge Intrepid product underpinned by strong tech. You have a key position in the Intrepid Insights team working on a unique product solving complex data challenges.
- Ample opportunity for personal and professional development, both on the job and through regular training (Ecommerce

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