Operations-product Operations-chatbot
5 months ago
Location:
**Thailand**
- Department: Product Management- Location: Thailand- Team and Role Introduction:
- Lazada Customer Care leverages on a suite of customer-facing products, designed to provide an enhanced customer experience ranging from chatbot, live chat and social media channels. Lazada Chatbots leverage on the technology capabilities of the Alibaba Group's Intelligent Services Platform, with a strong focus on enhancing customer experience using AI. Using AI technologies, our chatbots alleviates huge volume of service demands from our consumers. To meet the increasing demands of daily operations for these customer-facing tools, we need a Product Operations Analyst to provide operational support throughout product development lifecycle and ensuring the success across key products from Lazada's e-commerce solutions. Reporting to the Customer Care Regional Product Operations Buyer Chatbot & Helpcenter Lead, the Product Opreations Analyst's job is to improve the buyer experience and retention.**Responsibilities**:
- Become an expert on Lazada inhouse proprietary buyer chatbot product
- Develop and maintain operational processes for all requirements and enhancements.
- Use project management methodologies to manage the product development lifecycle, including planning, execution, monitoring and control
- Collaboration with Customer Experience team to gather new requirements & refine business requirements for new domain enhancements
- Connecting technology, products, operations and other teams to drive for business change
**Job Requirements**
- Requirements/Qualifications(must have):
- A well-rounded professional with 2+ years of working experience relating to product management, product operations or eCommerce operations
- Bachelor's degree in engineering/computing/business/economics from a top university is a plus
- Strong analytical and problem-solving skills with the ability to use data to make informed decisions
- Familiar with agile methodologies
- Self-motivated, results-oriented individual with the ability to progress multiple projects concurrently
- Strong interest and belief in AI technology
Requirements/Qualifications(good to have):
-
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