Senior Associate

6 months ago

Thailand Lazada Full time

Location:
**Thailand**
- Department: Security & Risk Management- Location: Thailand- Team and Role Introduction:

- The Assortment, Content & Ads Governance Team (ACAG team) is part of the Lazada’s Risk and Security, and it is charged with the mission of developing a comprehensive strategy for Lazada with regards to assortment, so as to foster a healthy and safe e-commerce environment for our users. The role is responsible for developing and implementing proactive strategies and operational processes to protect users from Assortment related risks (Prohibited, Sensitive, and Controlled Goods). You will have access to analytical tools to develop and implement strategies and solutions using data driven methodologies to mitigate the risks associated with platform assortment.**Responsibilities**:
- Develop a deep understanding of the Company and customer and seller journey including registration, KYC, browsing, order placement, cancellations, fulfilment, delivery confirmation, payment, returns and refunds, etc.
- Work closely with internal stakeholders including legal, policy, commercial and category teams, and external stakeholders including regulators.
- Work with large data sets to analyse patterns, trends and modus operandi of Assortment Risk issues (as well as merchants who perpetrate these issues).
- Make data driven recommendations on prioritisation of controls for product safety and compliance.
- Collaborate with technology counterparts to build machine learning models and algorithms to detect assortment related risks on the platform.
- Operate the risk engine, including creation and continuous evaluation of rules to prevent and detect assortment risk.
- Capture and communicate findings with internal and external stakeholders through dashboards, periodic reports and presentations.

**Job Requirements**
- Requirements/Qualifications(must have):
- Bachelor / Postgrad degree in applicable field of study; Finance, Business, Accountancy, Computer Science, Math, Statistics etc
- At least 5 years of experience in risk analytics, business intelligence, forensics, or other related roles in the technology, financial or consulting industry
- Experience in e-commerce or trust & safety is preferred
- Strong interest and passion in the area of consumer protection and product compliance
- Knowledge of SEA safety & compliance requirements, product compliance process etc is a plus
- Able to work in cross-cultural environment
- Strong customer-first mindset
- Excellent written and verbal communication
- Strong analytical and quantitative skills; ability to use data and metrics to back up assumptions, recommendations and drive actions
- Working knowledge of SQL to extract and analyse large data sets is required
- Ability to code in other programming languages (i.e Python, R) is a plus
- Ability to manage ambiguity and thrive in a fast-paced working environment

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