Support Product Management
6 months ago
Responsibility:
- Support การขึ้นบริการ/ฟังก์ชันใหม่ของบริษัทสมาชิกของ Settrade ประสานงานเพื่อให้สมาชิกทดสอบระบบ และสามารถ Go Live บริการได้ตามเวลาที่ได้ตกลงไว้
- Support บริษัทสมาชิก เพื่อช่วยให้ข้อมูลและตอบข้อสอบถามต่าง ๆ เกี่ยวกับ Platform ด้านการลงทุนของ Settrade (หุ้น อนุพันธ์ กองทุน เป็นต้น) รวมถึงการประสานงานกับทีมงานที่เกี่ยวข้องเพื่อช่วยปิด case ได้
- จัดการงานด้าน Daily Operation บนระบบ Settrade ทั้งหมด เช่น การตรวจสอบผลการ Run ระบบเพื่อเตรียมความพร้อมก่อนตลาดฯ เปิดซื้อขาย, ติดตามสถานะงานกับบริษัทสมาชิก เป็นต้น
- จัดการ Project อื่น ๆ ตามที่ได้รับมอบหมาย เช่น การทดสอบระบบงานตาม Industry Change, การจัดทำเอกสารของระบบที่เกี่ยวข้องกับการ Support เป็นต้น
- ร่วมกับทีม Product Owner ในการทำ Requirement เพื่อพัฒนาบริการ/ฟังก์ชันของ Settrade
Qualification:
- อายุ 22-30 ปี
- ปริญญาตรีขึ้นไป สาขาที่เป็นประโยชน์ต่องาน เช่น บริหารธุรกิจ การเงิน เทคโนโลยี วิทยาศาสตร์คอมพิวเตอร์ หรือ สาขาที่เกี่ยวข้อง
- มีมนุษยสัมพันธ์ดีและเป็นมิตร รักในงานบริการ ทำงานเป็นทีมได้เป็นอย่างดี มีความซื่อสัตย์และความรับผิดชอบ ขยัน อดทน และพร้อมเรียนรู้งานใหม่ ๆ
- สื่อสารได้มีประสิทธิภาพ มีไหวพริบ กระตือรือร้น สามารถแก้ไขปัญหาได้ และประสานงานร่วมกับผู้อื่นได้ดี
- สามารถใช้ Microsoft Office (Words, Excel and Power Point)
- สามารถทำงานล่วงเวลาทำการได้
- เคยทำงานด้านการ Support ที่เกี่ยวกับ Platform ด้านการลงทุน จะได้รับการพิจารณาพิเศษ
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