Manual Sorting Operations Lead

6 months ago


กรงเทพมหานคร, Thailand Shopee Full time

Department Operations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitor and manage SOC operational team by using the daily performance report, history of excellence, and team development.
- Works with internal and external functions to properly handle pushed-out parcels.
- Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis
- Able to report to management concern party a summary of data, operational concerns, and improvement procedures.
- Optimized manpower from the planning team to operate as our cycle time and hourly volume - Coaching and advising team member

**Requirements**:

- Bachelor's Degree or Above in Logistics management, Supply chain management or any related field.
- At least 5 years of working experience in logistics, supply chain or express industry.
- Be able to communicate in English.
- Good communication and presentation skills.
- High analytical ability
- Critical and logical thinking and optimization.
- Strong working knowledge of Spreadsheets (Excel/Google Sheets).
- Good team player Multitasking and prioritizing skills.
- Proven working experience in project management


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