Customer Service Agent, Cross Border

2 weeks ago

กรงเทพมหานคร, Thailand DSV Full time

Job Req Number: 67056
Time Type: Full Time
- Coordinate with customers and overseas partners to receive booking, pre alert, shipping documents and instructions and arrange transportation to meet customers' requirements
- Coordinate with sub-contractor and overseas partners in order to plan and arrange shipments from origin to destination to meet operation's requirement and cost management
- Plan truck usage, consolidation and clearance schedule to match with daily operation and utilize truck to maximize profit.
- Monitor shipment status and any problems during transportation in order to report to clients and Manager to find solutions in timely basis
- Record shipments data and summarize monthly volume, revenue, cost, profit and KPI
- Create daily plan for truck booking, customs clearance and daily shipment report.
- Establish and Maintain good relationship with customers, overseas partners and suppliers in order to gain new potential businesses
- Issue invoice to customers to collect advanced duty and service charges
- Issue Truck bill of lading for customers reference and customs related process
- Send customs entry and customs receipts to customers

**DSV - Global transport and logistics**

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.

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