Tour Operations Manager

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**Job no**: 523960
**Brand**: Discova
**Work type**: Full time
**Location**: Bangkok, Thailand
**Categories**: Wholesale & Product

**Operations Manager**

About the Opportunity

Discova are excited to announce we are looking for an experienced leader to join the Bangkok team who will be working closely with the Country Manager and Sales and Reservations Leader. This key role is lead the operational levels and execute the fulfilment strategies with all customer facing functions, teams and support teams in reservations and operations teams

The Operations Team Leader will work in partnership with Country Operations Manager to execute the operational standards and requirements that will drive the customer satisfaction and productivity. They will strive to optimize business performance based on OBW Minimum Standards, Company Philosophies and operational systems. The Team Leader provides direction and vision for the team. This will involve the development and delivery of best-in-class service and memorable local experiences for the customers.

Operationally, the role will be responsible for leading office-based Operations executives, Airport Reps, Drivers or Tour Guides to deliver amazing customer services on the ground, handling operational issues and continually improving the ways we operate our products.

**Your main responsibility is**:

- Lead office-based Operations executives, Airport Reps, Drivers or Tour Guides to deliver amazing customer services on the ground, handling operational issues and continually improving the ways we operate our products.
- Be able to collaborate and lead with a diverse range of cultures and teams with strong interpersonal and presentation skills.
- Be able to make thoughtful decisions in a timely manner, often within tight deadlines.
- Have a strong business acumen.
- Never hesitate to roll up their sleeves to execute a full range of operations duties
- Have strong organizational and analytical skills.
- Provide expertise in Crisis Management.

**About you**
**The Essentials**:

- A Bachelor Degree or a degree in tourism and hospitality or relevant working experience.
- Minimum 3 year experience in tourism operations
- 2 year experience in a leadership role
- Experience in a DMC or tour operator is an advantage.
- Fluent in Japanese and excellent command of both written and spoken English.
- An understanding and belief in Responsible Tourism is desirable.

**The Attributes**:

- Well-developed problem solving skill
- Customer centric with commitment to high standards of service delivery
- Solid collaboration and communication skill (verbal and written)
- High attention to details & strong time/priority management skills
- Strong interpersonal and presentation skills across culture
- Able to work independently or in a team environment
- Flexible rotating roster that may include late nights, weekends and early mornings
- Comfortable with uncertainties/changing priorities and under pressure.
- Willing to travel on business when required

**About Us**

As a leading global destination management company, operating in numerous destinations across Asia and the Americas, being a part of the Discova team means being in your element.

Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry.

Discova’s people are homegrown - 95% are locals, blending localised know-how with an understanding of what makes a Discova trip to their home country special.

To be part of the Discova family is to be in your element, and being in your element means: being the best you can be in any situation; doing what you love whatever your role is; and being valued for who you are and what you do; continuing to grow as the world changes; joining a family that creates a world of possibilities.

**Work Perks**

**What’s in it for you**: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

**Have fun**: At the heart of everything we do at Discova is a desire to have fun. Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and the annual Global Gathering - You'll have to experience it to believe it

**Use your smarts**: Our people use their quick thinking, expertise, and tenacity to always figure things out.

**Love for travel**: We were founded by people who wanted to travel and want others to do the same. T